Preferred Plumbing & Drain

They answered my call after hours and scheduled an appointment first thing the next morning. The plumber showed up on time and fixed a busted pipe quickly. Great experience! The price I ended up paying these guys, wasn't too bad. They were quick to come out and get things fixed, and left and picked up the small mess they made. Good service and would call them again

They replaced a water heater for me. I had already bought the material just had no idea on how to do this. I feel they did great. It was done quickly.

The plumbers at Preferred have always been amazing. They’ve always tackled every job whenever a situation would arise. A long time customer of theirs, I’ve never had any issues when I worked with them.

Second time hiring Preferred Plumbing. The service has always been fast and dependable. They’ve always provided that 5 star service.

Plumbing Nightmare! I had a clogging in the restroom toilet. Morning at 10am, their technician Henry came over, and I explained to them that I have clog issue between third floor toilet and second floor bathroom sink. Henry proposes removing the toilet on the third floor, and uses a snake. Seems like an easy job, so I agreed that he started. One weird part though, Henry would not immediately start the job, instead he called his "advisor" for detailed instructions. That raised a bit of concerns to me, so I went over to another room, and talked to my wife that, "I don't feel this guy is very confident, should we stop him there". Then we had a bit of discussion and thought that the job would be so simple and no need for replacement. Turns out, Henry is so inexperienced he put the snake too far. I have explicitly stated that the clogging is between third floor bathroom toilet and second floor sink. Henry would put the snake all the way to the main pipe of the whole neighborhood - 75 feet down! Henry then reaches out to his "advisor". "Advisor" came and charged me 200 dollars for camera work to find out where the clogging is. Then proposed me to pay them 4500 dollars to dug up the neighborhood road (see the attached photo to see the spot they propose to solve the issue) and remove the clogging at site. I later asked the opinion of another plumber. He mentioned that the problem is clearly within the house (as I specified that the clogging is only between third floor and second floor, while all other toilets are working fine). But the inexperience of Henry has caused the whole situation to develop into an episode of plumbing nightmare.

I have known Preferred Plumbing for decades, and have recently started working with them as a plumbing subcontractor. They always have knowledgable staff, and prompt scheduling to take care of my needs. Preferred Plumbing will give you professional plumbing services that suit your needs from residential to commercial. They have helped me solve several problems over the years, and have also planned to build out major tenant improvements. If you want the job done right, use Preferred Plumbing.

They came for a drain cleaning that was supposed to take 4 hours. They invoiced for 4 hours but left after only 1 hour. And the next it was clogged again but refused to come back, even though they promised me the job would be guaranteed 2 months.