Rooter Hero Plumbing & Air of Costa Mesa

Flaked repeatedly on service window times throughout the scheduled day until ultimately stopped communicating after 6:00. I called the next morning and they were apologetic. Things happen. Scheduled for 3 days out and asked for first appointment at 9:00. Same treatment again today. Didn’t hear anything until I got the text saying they were busy and asked if 3:00-5:00 would work. They show all 5-star reviews on their site. Somehow Google shows 1,000s of solid reviews. Look at Yelp and it’s the opposite with average rating below 3. Something is not right.

George and his partner were amazing! I needed several things done plumbing-wise, and I scheduled an appointment online. Within seconds, I received a text back, saying they were on their way. They were clean cut, professional, and so kind! (And were fun to converse with). I was also extremely impressed with the quick communication and customer service from the office. I would recommend them to anyone.

Rooter Hero offered excellent customer service. They offered a free inspection and same day service! Excellent! The technician, Eddie, was amazing. He came in, did his inspection, replaced the parts and cleaned up. He is knowledgeable, friendly and professional. I will definitely use them again.

My Rooter Hero plumber, Julio Torres, was AWESOME! He responded super quickly, was so friendly, and patient with my big dogs. He worked efficiently to get the job done fast! I’m super grateful and would recommend for sure.

Christian was amazing. Arrived exactly when he said he would, less than 90 minutes after the first call. Identified the problem and coordinated additional service to solve it. If all my vendors were as professional as Christian, it would be a great day!!!

Ryan was prompt, professional, and thorough. He was courteous (wore booties in the house to protect our floors), kind, and patient as he explained his clean-out process, and he had our drain working properly very quickly. Thank you, Rooter Hero -- and Ryan -- for excellent service! I'll definitely use you all again!

Ryan did a great job fixing the leak in a timely manner. This is the type of company that I like doing business with as they give reasonable cost estimates beforehand and the pricing is within the parameters discussed. Sometimes other companies look to upcharge you after a certain price range was already agreed upon. The timeliness, professionalism, and customer service of this company was superb.