Powell's Plumbing & Air

Professional, timeley, adequate pricing, compassionate, helpful. Will and Aaron were wizards. Clean job, went above and beyond to share their insights and particular knowledge. Their skill sets were above par and exceeded any expectations I may have had.

We had to call for emergency service over a weekend. Excellent response time from the answering service to the technician contacting me and coming out. Michael Wilson did an outstanding job from his professionalism to his expertise in diagnosing and fixing the problems. I had dealt with Norfolk Plumbing years ago and was always pleased with their excellent service and now I am so happy to see that the company, Powells that took over has the same exceptional reputation. We will definitely be a return customer.

Excellent service! I’d give them six stars if I could. I had a serious plumbing issue that Will and Noah dealt with in a very timely and professional manner. They were knowledgeable, affable, and executed superior workmanship. I’ve had several other contractors through the house since they did their work, and each of them commented on how well done their work was. Couldn’t be more pleased. As I result, I wouldn’t think of calling anyone else!

Our technician, Miles, has always done an excellent job addressing all of our plumbing needs - including exterior pipe de-clogging, tankless water heater repair, shower water pressure improvement, and leaky kitchen faucet replacement. He is extremely knowledgeable and personable. He keeps me informed along the way so I can learn a thing or two. We cannot recommend Miles and all the friendly staff at Powell’s highly enough. It’s a relief to have trustworthy professionals I can rely on.

I called this morning, and was fortunate enough to get an appointment this morning. The Plumber that came out was Will, and his assistant was Noah. Will kept me informed of everything. The leak was located and found in my tub/shower. It was repaired. The cost was reasonable, and the work was quick. I am happy that I called this company. Very professional and nice. I asked for a company card to put on my refrigerator for future use.

Excellent experience start to finish with Norfolk plumbing!!! Sean came out and estimated our 3/4 bathroom addition and was the only technician out of 5 estimators who actually measured dimensions in our crawl space to make sure we had code required grade and plenty of room. The price came in much lower than I expected for the quality that people rave about; a fair and reasonable price that they honored all the way through. Sean also did the rough in which went really smooth; I mis-understood one detail on the contract from what had been mentioned while Sean was estimating vs. what was on the contract, and Norfolk plumbing went above and beyond to honor their word, doing some extra work for free to basically vent a pipe through the roof, even though per the contract they didn’t have to. They also covered the cost of hiring the roofer to waterproof it in which they also didn’t have to do. Final fixture install went smooth as well. At the end Sean answered all my questions and even helped us with a water flow issue in our other bathrooms for free, ensuring he thoroughly rooted out possible causes. When the city inspector came and I mentioned Norfolk Plumbing he didn’t even step into the bathroom but took one look and passed the inspection because of their reputation for quality and doing everything to code. We felt taken care of from start to finish and are very happy we went with them. Rare these days to find such quality and reliability without breaking the bank. Will use again. Thank you!!

I had a wonderful experience with Katrina! She did a great job and was very professional. I will be using Powell's Plumbing for all my plumbing needs and highly reccomend Katrina! Raving reviews!!