Preferred Plumbing & Drain

**Update** The VP of the company responded to this review which I appreciate, and ensured that someone reached out to connect with me about what happened. While it doesn't change my initial experience/review, I think it's only fair to include their follow-up. They took my word for what happened and made a genuine effort to figure out if they could help in any way and earn me back as a customer to make things right. Maybe it's just PR damage control, but regardless, I do respect the fact they reached out. They also said that they've never had something like this occur before, and based on their other reviews I'm inclined to believe them. Anyway, just wanted to share the experience I had. *Original Review* If I could give a 0 star review I would. This company no-call no-showed our house 3 times for a major water leak issue. Instead of contacting us, I had to reach out asking why they didn't show up. "No available technicians in the area, can we reschedule?" Cool. I get that plumbing jobs can take various turns and may be hard to estimate...hell, I even get that they're probably busy and dealing with a lot of stuff. But how about just calling and letting us know? Had I not been forced to use this company (it was the vendor required by our owner's Property Management) I would never have rescheduled. But since it was an urgent issue, I did...two additional times. Literally two more instances of no-call, no-show. Their response: "hey uh, so the technicians are busy, can we reschedule?". Absolutely ridiculous. This might be a one off, but this was so unprofessional during a major leak issue that I'd never recommend this company to anyone. Go with somebody else.

Solved an issue with our pipes. Excellent service from start to finish. They came out at around 430pm, and just left here at 5:25. The problem was fixed pretty quickly, they were reasonably priced and did a great job. I'd hire them again!!

My property management office contacted Preferred Plumbing late Thursday afternoon, I received confirmation soon after that the Plumbing Technician would arrive between 11:00am and 1:00pm on Friday, the next day. The Technician, Freddie arrived as scheduled. He identified himself and stated the nature of the repair order. Freddie was very knowledgeable, professional, respectful and mindful of my property. Once he determined and confirmed the issue, he communicated to me approximately how long the repair would take and exactly what he needed to do. Freddie thoroughly resolved the issue preventing future issues regarding the service call. Freddie provided a complete cleanup of his work. Freddie provided exemplary service and is a great representative for the company. I followed up with upper management and recommended they contact Preferred Plumbing in future issues in the complex. KUDOS Freddie. Debra Mc. A Very Satisfied Customer/Tenant

I had a leaking pipe late at night, and Preferred Plumbing & Drain came out within the hour. It's Sunday now, but they came out yesterday evening (Saturday evening), which was a huge plus! The technician was professional, quick, and explained everything clearly. The price was fair for an emergency call. Highly recommend!

Had guests coming over and suddenly no hot water. Preferred Plumbing came out same day and fixed the issue with our water heater. Our tech was Elijah #25. Super friendly and very reasonable pricing. Thank you.

I’ve used Preferred Plumbing a few times now, once for a clogged kitchen drain and once for water heater repair. Every time, their team has been courteous, efficient, and just very experienced. You can tell they care about their work.

An apartment had a kitchen drain backing up into the evening. I was very surprised how fast the service got back to me and scheduled a time that was right away. The Technician, Dajahn #87, was very professional looking and was very knowledgeable of what was going on with the drain. As he was cabling the drain he explained recommendations that could help in avoiding future problems along with discounted services that seemed to me to be very reasonable. I was very happy to get the invoice for the service that he had done as it was very affordable. I will definitely use Preferred Plumbing & Drain as our property's preferred plumber in the future. Sharon Currie Maintenance Manager/Colonia San Martin Apartments