Modern Plumbing and Backflow

During the installation of the 1st hot water heater they attempted to install before going to get a second water heater (in my opinion by the way it looked at the bottom of the unit, it was one that was returned) they damaged the wall and said nothing. I called and emailed the company and JJ sent a friend of his that slapped some stuff on the wall, left paint all over the 2nd water heater and called it a day. They did not smooth the dents out and lightly buffed the area before using the wrong paint bush to cover up the mess they made on my new wall. I never received a follow up to make sure everything was good. I called the day prior to ask about what kind of water heater was being installed and they could not tell me, I asked do they not keep inventory of what they have and the lady said I would get better or equivalent to what I had, they just pick one up from the warehouse. That wasn’t true, what was installed was not a better water heater than what I had. They over charged on supplies/out of pocket cost in my opinion that the warranty company does not cover. I would not recommend this company. Edit to response: The person JJ sent to fix the dry wall left paint all over the water heater. It is a good thing I take pictures before and after any company who comes out. I also have the emails and phone numbers I can provide for proof/reference. I stated the water heater appeared used in my opinion and that statement remains new or not and the so does the picture. Your company or JJ friend did a crappy job bottom line repairing the wall, and I also have a video of when they damaged the wall. Yeah your company not the one you’re trying to put it off on. I can upload it if you like.

Nate and Chris came out they were great. The were information, very nice and professional! Awesome job well done! They explained everything and left us with a smile on our face, didn't have to pay anything. Thank you Modern plumbing and Duke energy

Tom and Francisco from Modern Plumbing and Backflow were fantastic! They worked incredibly well together (efficient, professional, and clearly experienced as a team). Tom was especially patient with me, taking the time to answer all of my questions without ever making me feel rushed. He explained everything in a way that was easy to understand and made sure I knew exactly what my next steps were. Overall, a great experience. I’d definitely recommend Tom, Francisco, and Modern Plumbing and Backflow to anyone who needs reliable, knowledgeable plumbing professionals.

Great experience. Easy call to the office and had my issue solved the very next day. Jamie? I think was her name, was very professional and courteous on the phone. Technician’s Brian and Nate were respectful and explained everything they were doing during the install. Highly recommend.

Our plumbing tech was awesome and explained everything to us. He was also super friendly and funny. The prices for their plumbing services were the least expensive in our extensive research. I think it’s because they don’t advertise and they are able to keep the costs down which they pass onto their customers. Best kept secret for plumbing service and repair in Raleigh/ Durham RTP area

Modern Plumbing and Backflow took great care of us. They set up a very timely appointment, and technician Santos was awesome to keep us informed as he was on the way. He diagnosed and fixed our problem, made sure everything was functioning as it should be, and did it all with a smile! Great job, Santos. We are happy to recommend this company.

I’m a property manager, and I’ve been working with plumbers for almost 20 years. Modern Plumbing And Backflow has stood out as an exemplary company, with very fair pricing, exceptional customer service, and great craftsmanship. Their skill and care has been a benefit to not only my company, but also my tenants and property owners. I have the option of using many different plumbing companies throughout the Triangle area, and Modern Plumbing And Backflow has consistently stood out as a preferred vendor that I will always choose time and time again. I’m extremely grateful for their kindness and hard work, and I highly recommend them to any landlord and property owner in need of plumbing repairs. - Will Spence, Highland Property Management