Ace Plumbing & Rooter, Inc.

I would highly recommend Ace Plumbing & Rooter - I had a great experience from my initial phone call with Inez, working with Mario L and Israel, and paying the final bill. On Sunday, I woke up to find a black pipe in my crawl space dripping. I took a picture and went to my ChatGPT app on my phone and entered in what I was observing. ChatGPT provided a few potential reasons for the problem and offered to connect me with a plumber that serviced my area - San Francisco. I entered in my zip code and Ace Plumbing & Rooter came up. I called at 8:30am and was greeted by a live friendly person - Inez. She listen to my problem (calmed me down) and scheduled Mario L to come to my residence. He arrived 30 minutes later, took a look at my leaking pipe, and explained to me the problem and how Ace could fix it for me. Given it was a Sunday, he needed to have another set of hands, but cleaned up the area and prepared it for the following day. Mario L and Israel came to my house within the estimated time frame, were extremely professional, again walked me through the solution and fixed my pipe. They were extremely knowledgable and did an excellent job. I then experienced great customer service with the back office when I paid the final bill. As I told Mario L and Israel, "Thank you, I appreciate your help, but I hope I don't see you both for a while" 🙂 - but if I run into another problem and need a plumber, Ace will be my first call!

I had an outstanding experience with Josiah this past weekend. I called him on a Saturday with an urgent issue (no hot water), and he arrived promptly to take a look at my water heater. After examining it, he explained that it needed to be replaced and walked me through what to expect. Even though he normally doesn’t work on Sundays, he made an exception for me and showed up first thing the next morning with a new heater. He installed it efficiently and professionally, and what really impressed me was that he waited in his van afterward to make sure water heated properly and that I had hot water before he left. Josiah’s professionalism, responsiveness, and genuine care for the job were truly above and beyond. I was completely impressed with his service and would highly recommend him and ACE plumbing to anyone needing reliable, high-quality work.

I had a great experience with Ace Plumbing! Joshia was the technician who worked on the issues under my kitchen sink involving the disposal and aerator. He arrived right on time, quickly diagnosed the problems, and efficiently replaced the drain, aerator, and disposal. Everything is working perfectly now, and I can finally run my dishwasher again without worrying about blockages or leaks. Excellent service—highly recommended!

My water heater suddenly stopped working and I called Ace Plumbing since they received good reviews and Ive seen their vans around the neighborhood. They were able to send someone out right away, within 30 mins on a Saturday afternoon! Unfortunately for me, it was a unique issue that required me to replace my water heater but Ace took care of it! After going out to get the new water heater, Dominic came back and finished the replacement within an hour and a half. I did have to call them back out to properly connect my radiant system but they did that quickly and free of charge. It wasn’t cheap at $2600 but they gave me a small discount and the quick service and peace of mind was well worth the money.

I couldn't be more pleased with the service I got from Ace. Professional and honest. Rather than speculate on what was needed (as did all other companies supplying a quote) Ace used sophisticated diagnostic tools to know EXACTLY what was involved in the repair before giving a quote. It was a huge job which they efficiently completed within a very reasonable window.

I had major plumbing work done that required digging up sections of my basement and garage, and Ace Plumbing was exceptional from start to finish. From the very first call, they stood out for their professionalism and thoroughness—coming out multiple times to ensure the solution was sound and the quote was precise. Joel and his team were prompt, professional, and went above and beyond to explain every step, making me feel informed and confident throughout the process. 10/10 service. Highly recommend and will absolutely hire them again.

Jeff did a fantastic job solving our problems with a clogged kitchen drain pipe that went much deeper than our home snake could clear. Also excellent job installing a garbage disposal, making sure no leaks and perfect fit to our sink, and offering advice should future issues arise. Great plumber, great guy! Would highly recommend.