Genteel Plumbers

Genteel plumbers consistently comes through for me, and Ive been so impressed with their customer service. 5 years ago they installed a new water heater when my old one leaked, and they did so immediately so I wouldnt be without hot water. Every year since they come by for free to flush the water tank to keep up the maintenance. Recently, the water heater gave me an error code which I was able to resolve with some tinkering. When I called them, they offered to replace the water heater for a brand new one, at no cost. Just to be safe. I feel like Ive gotten so much value out of choosing Genteel plumbers, and working with them continues to pay off in great service.

Response time =Excellent. Joe performed an inspection of our old toilet and made a cogent recommendation. He clearly explained our options and pricing of the toilet plus possible warranties. We were leaving on vacation the next day (9/3/2025) and didn’t want another toilet flood. Earlier this summer we had one while we were on vacation. Ended a working toilet. The one replaced was 12 years old and almost overflowed after a flush in the morning. Turned off the water to the toilet before it did. Tried plunging with partial success and decided to call in a plumber. Genteel had good YELP ratings and looked to be in the neighborhood on Irving Street . Though we found out later that may have been an old address. No matter. The handoff from Joe to Daniel, who performed the install, was seamless. Both were very professional and a pleasure to work with. Both were good active listeners and answered our questions well. If we have a plumbing issues, I would NOT HESITATE to call Genteel. I would not hesitate to recommend this business. One other thing that struck me was how good the virtual assistant was. I’ m getting close to the "get off my lawn" stage ( @ 67 years old) in life. To date I have not been a fan of virtual assistants whatsoever. Whatever technology Genteel invested in, it is head and shoulders above any other virtual assistant I have dealt with. I didn’t have to scream "CUSTOMER SERVICE" into the phone several times to talk to a person and not a robot. Very human like. And GOOD INCLUDING FOLLOWUP. As a self identifying neo-Luddite, I was impressed.

We hired Genteel to clear a bathroom sink on 11/16/25. They showed up on time and detailed the problem in a written estimate. The work was done on that day. Pictures were sent of the before and after work. Would recommend their services for any plumbing needs.

I was happy with the service Genteel Plumber provided. They answered my call and sent a plumber over the next morning. Joey was professional, took the time to explain the issue and options to address it. He patiently answered all of my questions, and most importantly, fixed the problem that was causing flooding in my house.

We called Genteel Plumbers out for our clogged toilet and backed up shower drain (Main drain issues). While at first my wife made the initial phone call, she was greeted with Ai on the other end, it was surprising responsive and got our details down. When a technician, Joan finally reached, out, it was before our booked time (Which was going to be much later in the afternoon). So this made it our experience even better! Joan was courteous, well informed. Once we agreed on the invoice job, he got straight to work. He brought in another technician, Danny to assist him. The whole process maybe lasted just over an hour or so. They were thorough, happy to answer all of my questions, but important, was able to unclog my toilet and shower drain. It was a no stress experience! Genteel, does promote themselves as more premium in their pricing, but they are willing to work you on that front. Most importantly, they have what it takes to fix our plumbing needs. Excellent service from Joan and Danny! Highly rated!

Genteel plumbers was fantastic - very well organized - scheduling service was quick and easy. Communication great - they sent photos of the service techs! Joan and Daniel were terrific - Genteel is not the cheapest but they deliver high quality service - my water heater was installed by Daniel within an hour.

We cannot say enough great things about these guys! Daniel and Daniel came out first thing in the morning, quickly assessed the situation, and by that very afternoon I had a brand-new water heater installed. They made the entire process so easy—professional, kind, and incredibly efficient. Everything was handled seamlessly from start to finish. Highly recommend Genteel Plumbers! ⭐⭐⭐⭐⭐