Emergency Plumbing, LLC

I got recommended to use this company to fix many issues in my home. One of the business owners himself, Luke, came and helped me and walked me through the whole process. Very sweet and easy to talk to guy. I will definitely be calling them again for further issues.

I am so pleased with the service from Emergency Plumbing and Keith, Kevin and Damian. They went above and beyond to take care of a heavy rain situation and install a new pump.

Luke is the man for the job!! He is reliable, knowledgeable, and professional. I trust him to do any job. I highly recommend and will be using this company again

Unfortunately, I have to give these guys just two stars even though they really helped us out, initially. We called their company when our gas was shut down by the gas company due to a small leak in the attic. It was a very cold time of the year so not having gas to heat the home was a real issue. On this aspect of the job they did wonderfully. They even called in there contact at the gas company to get someone to turn our gas back on same day. Up until this point everything was five stars. Luke seemed like normal people, qualified, helpful and knowledgeable. They determined that the gas leak was coming from the exterior gas line so they disconnected it. This line serves the pool and the barbecue. Plan was to have them returned to fix this as well as install a whole home RO system. They gave me quotes for all the work and I approved everything without negotiating a penny. When the time came for our appointment to make this repair, they simply didn’t show up. So I called Luke to check on his ETA and he apologized stating that they had been awake all night working on an emergency job and would need to reschedule. I said OK no problem. However, ever since then I’ve been unable to reach them. I’ve tried both the office number and Luke’s cell phone number. I understand things happen and perhaps they took on some very profitable work to the point where they no longer want to perform this job. I can respect all of that. The problem I have is the lack of professionalism and common courtesy with regards to responding to my messages. Someone honorable and professional would’ve let me know that they’re unable to finish the job and I should move on to find someone else. Instead, they just decided not to call me or reply to my text. I would’ve taken 10 seconds to let me know that you no longer want the job. These people wasted my time which is more important than wasting my money.

Emergency plumbing blocked my garage for at least 2 hours. I called Robin to explain the problem and she never called me back. With their van parked like that I could not back out of my garage so I could not leave. I'm glad there wasn't an emergency. Shame on emergency you could have at least had the courtesy to call me back and apologize I will never use your service.

The only aspect of their performance that was efficient was charging my credit card. After they messed up the water supply lane and left my office without functioning toilets, they simply disappeared and stopped responding to the phone calls and messages. Apparently, the owner needs to look up the word "emergency" in a dictionary to find a more accurate name for the business.

My husband and I had a great experience. My "do it yourself husband" created a major plumbing accident in our newly built home days after moving in. Of course this happened at midnight. We called as we needed help and Ian from Em Plumbing arrived as fast as he could. Not only was Ian a great plumber, he is a great human being. He was respectful, polite and prepared. I highly recommend using Emergency Plumbing. As far as cost, we felt it was very fair,reasonable and well deserved. Please don’t hesitate to call them. We have dealt with many trades and this has been such a great and positive experience.