Cole's Plumbing

We had a great experience with Coles Plumbing the men were professional and informative and helpful. They also were very flexible and appreciative of our time and situation. We needed a new water heater and we needed to coordinate with the city to shut off the water. It all worked out well and we are enjoying hot water again. Thank you!

I was overall quite happy with the work we had done - with one caveat. Right from the start, I was impressed at how conscientious and careful the guys were. They really wanted to understand what I was looking for, and they patiently helped educate me on my options. This was the #1 reason I ended up selecting them. They actually came out a second time just to make sure they had accurately evaluated what needed to be done. Adam was my main point of contact, and he proved himself to be professional, friendly, communicative, and a great lead for the team. My one frustration from the company was that job scope was not clearly articulated. My quote from them was based on a quote from another provider, which described the included work in detail. I understood that I was being quoted for the exact same work, however actually the scope was being reduced and this was not communicated to me (which I do believe was a simple oversight). So I ended up having to pay more for additional work that I thought was fully included. Of course remodel work can reveal unknown issues, but this was something clearly mentioned in my previous quote so did not seem like a new discovery. All that said, the team was respectful and understanding about the issue and priced me fairly for the added work. In summary: a great team of polite and friendly professionals.

Had a great team replace our water heater and install a water pressure regulator. Very comprehensive and thorough during the quote process to ensure we knew all of our options but no pressure to purchase more than was necessary. Was able to schedule installation quickly and the crew was efficient and clean! Will definitely use Cole's Plumbing again. Thanks to Aaron, Anthony, Mike, and Vince!

Cole’s Plumbing has been wonderful + we cannot recommend them highly enough in the Spokane / CDA area! • They fixed an outdoor spigot for us awhile back (a huge job after a leak + were exceptional in this cope.) Then, returned to review it over a year and a half later to inspect an issue we encountered—free of cost for assessment. • They came straight away that afternoon + their team was IMPECCABLE with full-scope customer service, communication + a customer-centric approach. • This was ALL thanks to Adam — the lead on the job that day. He continued to stay in touch with us as specifics for this scope were ironed out + his communication, follow-up + commitment to REAL customer service is — bar none — atop the best we’ve ever experienced with ANY service provider, in any industry. • Adam’s worth ethic + customer-centric approach is a reflection of the integrity, training, customer-first approach of Cole’s + the capable, communicative plumbers and team they hire. THANK YOU Adam + Cole’s! We are SO grateful!

We had a well pressure tank system and toilet plumbing issue over the weekend. No water for a day and a half. We have worked with Cole’s Plumbing before and they were awesome. We called them first thing Monday morning and they were out fixing the problem within an hour and a half. Adam and Mike picked up parts on the way to our house and they had water back on super fast. They are very nice and professional to work with. We truly appreciated their help. I would highly recommend Cole’s Plumbing to anyone.

Called on Monday afternoon, they were able to come early Tuesday morning. Adam and chase looked at the pipe and proceeded to repair the pipe in just over a hour. They were very pleasant and the pipe is not leaking at all now. It was more $ than I was thinking it would cost but there no way I could have taken care of it. I will not hesitate to call them again if I need plumbing. I’m so relieved it didn’t take a long time to fix.

I’ve never had a better experience as I had than with Cole’s Plumbing and with the 3 guys that took away and then installed my new water heater (Adam, Anthony, and Kaiden). Their knowledge and aptitude of their work combined with efficiency and professionalism was second to none. I would recommend these guys at Cole’s Plumbing to anyone-if you want the job right.