A-1 American Services, Inc.

Jake did a wonderful job. Worked hard until the job was done and made sure it was done correctly. Kept us informed about any issues that needed addressing. Also made sure we knew about our warranty, what we need to do as far registering our unit and frequency of filter changes and yearly checkups. Would highly recommend A-1 American (especially Jake)!

I had a great experience with A-1 American! From the beginning, scheduling with the amazing staff was very easy and they made me feel important even though the job I called for was not an emergency. They got me set up with an appointment right away to have my water heater and toilet replaced by Adam and Zach. These technicians were extremely knowledgeable, upfront about pricing, and were very friendly. I am not knowledgeable in plumbing but Adam and Zach took their time explaining the appliances to me before and after installation so I knew exactly what to expect. I am confident in the work performed and will call this company without a doubt for my future needs. Thanks guys!

Response to A-1: You say you back your work but you DIDN'T! Action vs words. First. I didn't request a specific tech why would that matter? A dual tech didn't come out you sent a HVAC tech for that work and I paid that $300 invoice, and a plumber for the drain line I paid $1200. I gave history of the house and that the house was vacant to whomever took my appointment and to the tech that came out. We did not need any pipe work done and none was suggested. The FACT is you came to clear a pipe that backed up 2 days later when the house became occupied. So that means nothing was PUT down the lines from the time you "cleared the line". YOU DID NOT CARE AND DID NOT BACK YOUR WORK! No I won't be submitting anything to admin you had your chance to correct things when I called and spoke to the office manager. You should stop spinning every bad review to the fault of the customer and own your mistake, correct it and use it to get better. That's what a reputable company would do. Clearly you are no longer that! TOO EXPENSIVE AND DO NOT BACK THEIR WORK! We have used A-1 in the past with great service and reasonable pricing. We called them out to snake the main line and service the HVAC system. The guy who showed up for the plumbing was nice and courteous. They were there for less than an hour and charged us $1200 for 50 feet or less of clearing. The first day of moving in (2 days later, with no one living in the house) it backed up again. We called them back and the women who answered said they would not come back out unless we paid again! When asking why it was so much compared to the $500 previously paid for a main line she said they raised prices 3 time already this year and will most likely raise them 2 more times before the end of the year. Did not care and was bothered that we even called. Do not waste your time and money on this company. Don't know what happened but it's not the same company it once was.

Service was great! They were able to come out the same day, which i was so thankful for. Keon was very professional, he explained what he had to do to fix the problem. He was courteous and had a great overall personality.

(I’m an elderly Disabled Combat Veteran. My reviews are for Disabled Veterans because they are treated so poorly in the area.) There isn’t a single industry in the area that is not affected by the corruption, lack of training, illiteracy and poor work ethics of the local labor force. Both prior A/C businesses I have used since moving here were chosen from evaluating their ads as I did with A-1. Both cost me $$$$ in fraudulent repairs and improper installation. The 4 Stars, vice 5, represents the fact that I felt that the technician, Mr. Jake Blackburn, who arrived during my emergency, was competent and intent on completing the repair and rectifying elements of another poor installation beyond the vision of the local inspector. Were it possible to give the technician a 5+ separately I would. In this area trying to get a contractor to properly write the information needed for my records often causes anger and in instances an incomplete repair. I have received the written efforts made by some persons to comply but I could not save nor submit the item to my insurance company because of the illiteracy. Mr. Blackburn had no such afflictions and detailed everything in long hand he found that needed repair and included images of everything he wrote about…without complaint. I would hope that all their technicians are capable, non-combative and literate but I would first ask if Mark is available.

I recently had the pleasure of working with A-1 Heating and Plumbing, and I cannot recommend them highly enough! From the moment I contacted them, their customer service was exceptional. The technicians, Ray and Chris, arrived promptly and were incredibly professional and knowledgeable. Their teamwork was evident, and they communicated effectively throughout the entire process. Not only did they resolve our issues quickly, but they also provided valuable tips on maintenance to prevent future problems. It’s clear that A-1 Heating and Plumbing values customer satisfaction and employs top-notch professionals. If you're in need of heating or plumbing services, I highly recommend reaching out to A-1. With technicians like Ray and Chris on their team, you can expect reliable service and great results!

The gentleman who installed my water heater was very nice and I would recommend a-1 services to everyone I know. He wasn't the only person very kind and wonderful. She helped me with getting financed and walked me thru everything. Thank you A-l For the wonderful service Very grateful and happy Solomon Richardson