Emergency Response Plumbing, Heating and Air Conditioning

We are so grateful for Ray and Emergence Response Plumbing, Heating, and Air Conditioning! On a Friday night in November after retuning home from being gone all day, we discovered our furnace was not working and probably had not worked since the night before (the house was already chilly). We called multiple big-name companies, all of which charged an after-hours fee and charged hundreds of dollars just to arrive. One company charged 400$ just to arrive on the weekend, not including any services performed! We then called Ray at Emergency Response, and we are so happy we did. Ray was able to fit us in at 8 the next morning, arrived promptly, worked quickly, had an eye for customer cost-savings, and was frank and helpful. He even taught us a little as he went along. At the end of our visit, the cost was completely reasonable and ultimately cost less than $300 for our after-hours visit which included the purchase and installation of a new thermostat. Finally, when our furnace stopped working again the next day, Ray came right back, within an hour of my call, and got it working again at no cost. Ray stands by his work, and there is no doubt in my mind who we will call or recommend the next time we or a friend has heating issues.

I called Ray last evening and said I had a situation and couldn’t be available until the afternoon today. Ray came in accommodated my time fix the situation was extremely professional and outstanding service provided. I would recommend R&E service and will definitely use them again in my family’s housing and neighbor, quick, reliable, professional and thoroughly knowledge. Thank you Ray And company..

These guys came on a Friday evening to check out the damage and if I needed a new hot water tank. It was determined quickly my tank was cracked and they were back the next morning to install a new tank!! Recommended a company to clean up the water mess which were at my house quickly as well. An awful experience but was handled very professionally.

I had a plumbing issue this Saturday. Ray took the phone and helped me address the problem promptly. He was extremely understanding—for someone with zero plumbing background, an error in the heating system can be cause for panic. The problem was fixed thanks to his professional suggestions. A million thanks to Ray! He and his team are definitely the best backup for us Rhode Islanders.

I recently had an issue with my central air conditioning blowing hot air. Ray came and diagnosed the problem immediately and fixed the issue. Chris also recently fixed a leaking toilet for us . Always appreciate ER Plumbing and will continue to use them for any heating, HVAC, and plumbing repairs and maintenance for my home.

Their workmanship and expertise are second to none. I have used their services on many different occasions and have been super pleased every time.

ER Response provided excellent service: on time and on budget. Chris and Ray were so diligent, caring of my house, and friendly. Their knowledge and expertise were hands-down the best I have ever encountered. This job involved tracking down a necessary part that was out of production. They remained vigilant and found a replacement in days, not weeks. They were also upfront and fair with pricing. I cannot praise their work enough--will absolutely hire again! Highly recommend