Mike Ingrilli Plumbing LLC

I never write reviews, but my recent experience with this company prompted this. I’ve been a loyal customer of this plumbing company for about seven years. We own an older home in Elm Grove and have relied on their services many times over the years. However, I was very disappointed with my most recent experience. The cost to clean out my sewer line was nearly double what I’ve been charged in the past. When I called the office to ask about the price increase, the person I spoke with was extremely rude and even told me that I would be blacklisted. After years of being a repeat customer, this was disappointing. Based on this experience, I can no longer recommend this company.

Water was running from the upstairs bathroom down the wall in my kitchen and into my basement. In a panic I called Mike. He calmed me down, told me what to do and sent Joe over in the morning. Joe was very polite and thorough. He worked his butt off to find the issue. I am grateful for the quick response and all the work that was done!

Don’t ever use this company! First, they overcharge! And, they will not come back and fix something they installed that should be warranted. We used him several times and every time they had to go back and fix what they installed. They wanted to charge us for the work that they Installed incorrectly. We are still dealing with this issue a year later. Obviously, we stopped using Ingrilli and we are with a more professional, reliable, plumbing company. Save yourself the headache and stress because there are plenty of other, qualified plumbing companies out there to use and Mike Ingrilli is not one of them! He is very rude and unprofessional!

I would recommend Mike Ingrilli Plumbing over and over again. From the day I met with Mike to go through all our needs, to the days Rob worked on the various projects, I never felt more at ease. Everyone on the team was prompt and courteous. The estimate came quickly and the project started the following week. We had all our galvanized pipes replaced, the outside faucet, corrected venting to our water heater, and many updates to our 50’s bathroom, that had it working and feeling like new. The price was very reasonable for all the work that Rob did, and we could not be happier.

Used them 2 times in the past because the work was good, but this time it was booked under my wife’s name. Work was performed, but invoiced for an extra hour at 173.00/hr for labor plus a "mobilization" fee. Plumber was in/out of house a little over 1hr. When asked about a reasonable prorated adjustment, they stated that "dispatch" time is included and they bill by the half hour intervals, yet they clearly charged a full hour over. Not usually a clock watcher, but the front office response was fairly rude and I was kinda put off. Back office needs work. Puts a bad name to the business willing to have his name on it, in my opinion. Responding to Owners Comment: Feeling the need to respond to this public comment and not return my request for a phone conversation or email before I made this comment doesn't change the fact that the ring camera shows exactly when the plumber arrived and left and it still was not anywhere in the 2 hour timeframe. I don't think responding to a "customer survey" would have changed anything since no invoice was presented at that time and why would that conversation have gone differently? You rounded up the hours, and you felt you did 2 hours worth of work. Fine. This wasn't the first overcharging review that was made, and from your defense, it probably isn't the last.

Mike has come out to the house multiple times to help my mom fix the same reoccurring issue. After many trips, countless hours he was able to fix the flooding basement (mainly caused from the city sewers having lots of work on on them). He also went above and beyond to fix all the sinks pressures, water heater and dig up the yard to replace the pipe line. Every interaction we have had with Mike has been a pleasure even when getting bad news about having to dig up the yard. 100% will always call Mike! God bless!

Last year a friend recommended Mike Ingrilli for an annoying problem we were having with an older upstairs toilet. His plumber did a great job for a good price and we were very pleased. Recently we had them over for an ongoing leak in the basement. It was a problem that was spotted and easily corrected within minutes; and although I was expecting at least a hefty service call bill, the invoice came in stating no cost for the help and the statement "We appreciate your service." You can't beat that.