Pruitt's Plumbing, LLC

The reason I am rating Pruitt's so low is because of several things. First, when we submitted our repair request to the the warranty company we already knew it was the garbage disposal that was tripping the breaker, so the breaker tripping issue was passed to Pruitt's. We knew this because every time we turned on the garbage disposal it tripped the breaker, but the dishwasher, which was using the same outlet, did not trip the breaker. The technician called me when he was on his way and said he would call me when he diagnosed the problem. At some point during the diagnostic process my wife explained to the technician that the garbage disposal tripped the breaker but the dishwasher did not. Later, I called to see how it was going and he was in his truck about to leave and he told me it is an electrical issue and we needed to call an electrician. He came to this conclusion after he turned on the garbage disposal and the breaker tripped. Then he brought in a new disposal and plugged it and it didn't work. No kidding. The breaker was tripped by the old disposal so the new one obviously wouldn't work either. I told him to take the new one in to the house again and if he can't touch the breaker I would call my wife and have her reset the breaker so he could test the new one. I called my wife and had her reset the breaker and the technician plugged in the new garbage disposal and guess what? Yes, the new one worked. So he installed it. When I came home I was relieved the new one was installed but I experienced another disappointment when I opened the sink cupboards. The lines to the dishwasher and the drain pipe were both in front by the cupboard doors. Why would someone install it like this? Because it was easy. When I installed the disposal several years ago I turned the disposal so those were in the back, out of the way. I may either call Pruitt's back and have them install it the right way or reinstall it myself. I will make the call to Pruitt's and see what type of response I get. If they think this is okay then you can bet I will never recommend Pruitt's to any one.

Save yourself a headache and wasted hours by NOT using this company! I have 2 great plumbers I have used for years, but I purchased a home warranty and they are not under contract with them, so I had AHS send out Pruitt to change a faucet in my bathroom. The first guy was nice, but turns out he was brand new and wasted hours of my time. I gave him the new faucet and he tried to install it but said he needed a tool. I directed him to Ace Hdwe., and he came back with a tool, only to say it was the wrong size. I then directed him to Lowe's. He came back, tried to do the install, but could not get the plug/drain stopper to work even, with help on the phone from his boss. After about 4 hours, he tells me he was unable to install my pop-up drain stopper properly, and that it was bent and he straightened it out (key point). Then he went to his truck to find my old one, but then could not find the faucet he had just removed. I complained to Pruitt, and had them send a senior tech who I had to wait another week for. I was waiting hours, it was way past my arrival window they provided me with, and no communication from their office. I called a couple of times, only to find out that my tech had been diverted to an emergency location. I told him the story of the first guy. He then proceeded to work on the faucet. He said he fixed it, but after he left, I discovered it was again, not properly installed. Even though I pulled the handle up, I had to push the stopper part down with my finger. Again, I complained to Pruitt. They sent a tech a level lower than the senior experienced tech. Before he arrived, I looked at the instructions from the box of my new faucet. Duh! The drain stopper was supposed to have a bend in it. I let this 3rd guy know that by showing him the instruction sheet. He went to his truck and found one with a bend, and then installed it. It's not perfect, but it is better. Three different days of me waiting around for hours, and waiting for the availability of the technicians. My towels from under the sink were kept in a box for weeks, just waiting for the repair to be done. Pruitt gets a thumbs down from me!

Pruitt plumbing is awesome. In the past 4 years my water heater was acting up even had to be replaced. They were able to come in diagnose the problem get the part(s) and get it done. In the process things were being explained. Giovanni was the most recent plumber he was very professional, quick, he explained everything and even told me what too look out fir in the future. Thanks pruitt!

The tech let me know when he was on the way and very polite and courteous. He came in and assessed the problem and had it fixed in less than 45 minutes. The office was able to accommodate my request for an earlier arrival time and were also very polite and professional. Overall a great experience and excellent customer service.

I would not use this company in the future. There have been numerous delays with getting our water heater fixed. We are going on almost 2 weeks of no hot water. 11/2: water heater stops working. 11/3: they send a technitian out to look at our unit and determine one part of the water heater needs to be replaced. 11/4: they return, but realize they ordered the wrong part. 11/6: they call my husband to ask for the serial number and model of the water heater....which means they haven't even ordered the correct part for the past 48 hours after realizing their mistake. 11/12: still no repair done and we have to reach out to them for status updates. meanwhile, our two young children have to either take cold baths or heat up water from our stove for a lukewarm bath. The correct part arrived to the company today, but we aren't on their schedule to replace it until this Friday 11/14.

No real happy, feel we were way over charged, even with our home warranty. $45.00 worth of parts and 2.5 hour of labor for almost $600.00. When technician left, he said everything was on and good, went to take a shower 2 hours later and no hot water. He didn't turn the breakers on and he also left our water mainline cover off and open to the street. Not happy at all. Again our out of pocket price did not include water heater, that was taken care of by home warranty.

Rapid response to our water heater issue. It was determined to need a temperature & pressure valve. The repair was made quickly. Senior tech Kevin did a great job. Very experienced tech!