Roofing Repair Charlotte

Hollingsworth quoted us X amount and then completed the job and billed us 15% more than the original quote (almost $1000) with payment due upon receipt of invoice (immediately). When we inquired about this, they copy and pasted a line from the terms and conditions from the initial quote which stated, "Any necessary wood replacement and/or carpentry work (i.e., siding, framing, decking, and painting) will be done on a time and material basis in addition to the roofing costs; and determined once the job has begun." This line protects them and screws you, allowing them to bill you for whatever work they completed (or claim that they completed) with ZERO notice to you whatsoever. They never called to let us know that they would need to replace anything, they definitely didn't provide pictures or an option for us to even take a look at what they found, they just billed us for it and said "payment is due now." They called us AFTER the job was completed and the invoice was sent to make sure we received their bill. My husband and I both called and tried to explain that a phone call should've been placed to let us know this was coming, and they again just regurgitated the line in their quote that protects them from having to explain anything to you. We understand needing to protect your business, and we certainly understand that roofers don't have X-ray vision to see under the shingles, but common courtesy and good customer service practices indicate that a call should be placed to let the customer know this expense is forthcoming. They refused to acknowledge that they should've called, and they just want to be paid. I've attached a photo of the front of our roof as well so that future consumers understand the aesthetic that they'll receive if they choose to move forward with Hollingsworth. Note the rippling - could this be from the new decking they installed? I'm not sure because I have no clue where it was installed. It could be from anything but again, we wouldn't know since they didn't communicate with us. Crappy customer service and a crappy aesthetic. Disappointed that we went with this "family company." Wondering if the Hollingsworth family would want to be treated this way.

I first met Craig after we bought our house and I wanted someone to take a look at our roof and give me an idea of the overall roof's health and potential need for roof repairs or replacement. We had no real idea of the history of the homes roof and I didn't want to just wait for something to go wrong, I wanted an honest idea of how our roof looked. Craig looked things over and said there were no immediate issues and the roof should be fine for a few years at least, no pressure to sell anything and or scare us into doing any repairs. About 3 years later we decided to replace the whole roof, we wanted a nice dark shingle and wanted the peace of mind of having a solid shingle and roof on the our house. I again called Craig and he gave me a fair quote and very upfront estimate of the job. His team started when they estimated that they would, weather permitting and they had our roof completely replaced in just a few days. Excellent professionalism from the crew, Craig and anyone I talked with at their office. The end product looks outstanding, it really improves the look and value of our home. Thanks Hollingsworth Roofing!

I noticed a discoloration one evening when I got home and right before a big rain started. I called Hollingsworth Roofing the next day around lunch and left a message. Not long after, I had a message that someone would be out the next day to check out the issue. Craig actually arrived less than an hour later. I showed him the problem on the inside as we knew immediately what the issue was and he said he would send someone out the next day or two to get on the roof. By 9 am the next morning the repair was complete. Very courteous, very prompt, very professional and great work.

I am very satisfied with the job Hollingsworth Roofing performed. The roof on our house had been in disrepair and I spent quite some time looking for a quality (and caring) roofing company. I called over to Hollingsworth and the young lady that pick up the phone was more than willing to help talk through my needs. The only issue I had was wanting a Charcoal Black shingle and they showed up with Hunter Green the first day, but were extremely quick to note the mistake and had the correct shingle that day. Overall great experience with this company and would use them again down the line! However, With the quality of the job performed, I doubt I will need them within this decade.

Hollingsworth did a full roof replacement on my home. They were recommended to us by a member of my wife's book club. We were completely satisfied with the job. Kayla did a great job working with us on the quote, contract, and picking out the style and make of shingles. Berto and his crew did a fantastic job on the installation. Owner Craig Hollinsgsworth was extremely responsive with a few very minor followup issues. I really feel that the aim for 100% customer satisfaction and we were completely satisfied.

Hollingsworth Roofing put a roof on our house 10 years ago and never had an issue to the recent storm. We needed repair immediately and they came out same day. They have always been professional, courteous and reasonably priced. Highly recommend!

I was having leaking issues in various spots in my roof, so I contacted Hollingsworth Roofing in order to diagnose and repair the problems. It turned out that I needed a new roof, so I decided to go with Hollingsworth on the full install of a new GAF roof. Berto took the time to explain all the details to me about the process. The crew took their time and did the job right. Also, Kayla from the office was extremely helpful in sharing info and details on the process since it was my first time installing a new roof. Craig, the owner, was fantastic too. My new roof has been 100% problem-free and it looks amazing. I'm a very satisfied customer and highly recommend Hollingsworth Roofing!