All American Exteriors

UPDATE: Changed rating from 1 to 4. Rebel did call me after I posted this review. Seems the only staff member I could reach turned out not to have been the model employee as his resume proclaimed. Let's leave it at that. Rebel is trying to make my order 'right'. EARLIER: Paid a deposit in July for two patio doors. Was told "three weeks" to make the doors then would be put on the install schedule. Three weeks later, "the doors are here and there are eight installs ahead of you". A week later, 'doors are not here because they didn't have the locks for them'. ?? Where'd they go from being 'here' a week earlier? Since then, the only contact has been from me calling them (one way) and being told, nope, locks not in yet - locks not in yet. After three months of 'not in yet' I said if I can't speak to Rebel in the next three days I want my money back. Well guess what? Again, no calls, no updates, only excuses. Now been waiting more than three weeks for the refund. "She sent it in the mail" and I'll personally drop of a check by Friday afternoon". Guess what? No check, no calls, only more excuses, "I didn't get the chance to make it there and I'm stuck out of town on a sales call." Un-huh. Next step - and it's not like they haven't been warned - civil suit will be drawn up by my attorney. I get it, some delays are unavoidable. But the radio-silence from All American is far from what I consider good customer service. And the willful withholding of my deposit being returned only leads to this review. Would rate negative stars if I could. PS - several sites, including their own say they accept credit cards. I tried to use my Visa and was told we don't accept them any longer, the bank cancelled us. I would have had the credit card company cancel the order and refund my deposit. But now I wait for a check that may not be delivered. (Marvin was more than willing to drive to pick up my deposit check, but the refund? Nope. Hence, lawsuit soon pending.)

All American Exteriors cares greatly about customer satisfaction and making sure their customers have nothing but a quality finish. Rebel helped me with a repair of a customers house when I reached out to their company to purchase a replacement vinyl corner that I had accidentally clipped while grading a yard within tight quarters. I was planning to do the repair myself having some previous experience with vinyl siding. Rebel insisted on taking care of it at no charge because he wanted to ensure it was done right. Outstanding display of character, and I’m happy All American Exteriors is proudly rooted in my community! Would recommend 10/10!

Most honest group of guys I've had come out. Rebel was very nice and had some humor to him. He was very upfront about everything and even pointed out some things I hadn't noticed before. Everything went smoothly, from the office to the end of the job. We will be using them for all the projects we have.

Beware!! Although they made quick time of the project you pay for it in the long run. Rebel and his team rushed and left holes in my siding where they ripped out the previous homeowners dish clips AND a hole in the roof under facade. We have contacted the office manager to pass along our requests to touch base with Rebel as well as including pictures of the before and after of our siding to get those repaired MULTIPLE times this summer. He has NEVER returned our calls nor is he in the office to speak with when we stopped by. We now have to contact an exterminator as wasps and bees have started to build hives in these holes in the back. The hole in the roof facade now hosts a bird that had tried to attack my children and I as we enter and exit our home as it right next to our side door that we use as our main entrance. Both my husband and our 7 lb dog have been stung which required a vet visit and pain meds due to the extreme pain she was in. Seems like we will now have to pay a handyman to fix our siding as well due to his negligence and refusal to speak to his customers. Poor customer service. Don’t do business with them!!

Rebel and the team at All American Exteriors were amazing to work with. As we were working towards closing on our new house, we discovered a few minor issues with the roof. They were able to fit us in their schedule the next day for an inspection. With closing quickly approaching and Thanksgiving coinciding with closing, our schedule was tight. They worked with our schedule and within a few days, had the roof fixed, making it possible for us to close in time and move on schedule. They were timely, high quality, and fantastic to work with!

From day one, All American has been here for me and my family, after the Derecho hit we were left with a damaged home, all it took was one call to American Ext. to make you feel like family, Rebel came down the next day with his team and quickly started to make our place look and feel like our home again, I highly recommend All American to everyone who needs their home fixed! Thank you

Well, I think All American Exteriors always does a fantastic job no matter what they do. siding,roofing , or windows. The follow up and anything that happens in the future say five years or so I’ve seen him help those people just solve their problems and make the customer happy. The owner(Rebel) will go out of his was to keep his customers happy and coming back for any future needs.