Big Rock KangaROOF

I can’t say enough good things about Big Rock KangaRoof! From start to finish, they made the entire roofing process a breeze, and I’m absolutely thrilled with the results. The team was professional, friendly, and incredibly skilled—my roof has never looked better! A special shoutout to Shawn, who went above and beyond to help us every step of the way. I initially had a different roofing company come out along with the initial insurance inspector, and claim was denied although it was evident there was hail damage. I called Big Rock KangaRoof and Shawn was here the next day to inspect my roof and worked with my insurance. I requested a second inspection and he was sure to be present to speak with inspector. The following day my claim was approved. Shawn was super knowledgeable, answered all our questions with a smile, and made sure everything was perfect. If you’re looking for top-notch service and a roof that’ll last, Big Rock KangaRoof is the way to go—thanks again, Shawn, you’re the best!

Todd and Shawn were graciously easy to accommodate for roof replacement for my mom's house due to a old roof. Very efficient, great crew, beautiful look to her house. Completely happy and recommend to use them for roof replacement.

From first meeting to the end of the job I have been so impressed! First rate customer service and honesty in the estimate! Kevin went above and beyond to let me know I wasn't just a number to knock off his to do list. And the owner Todd is one of the nicest gentlemen I've had the pleasure of meeting. And the best part... my home is gorgeous, the work was completed in one day, and my yard looked like no one was ever here!

Big Rock Kanga Roof did a stellar job on our roof! We could not be more pleased with their service. Keith and Victoria were an absolute delight to work with. They were able to show us and our inspector exactly how and where storm damage had occurred, and mediate between us and our insurance providers to help us actually get the damage roof replaced. The work was expertly completed, done on time, and our surrounding property was thoroughly cleaned as well. Thanks for such High quality and affordable Work!! Thrilled with our new roof!

Kevin Garner with Kangaroof was GREAT! We had no idea we had hail damage. They had done roofs in front of us and behind us in our neighborhood. He stopped by and offered a free inspection. Our insurance paid for a full roof replacement. They were able to do our roof in one day and that included some new deck boards. He brought out his drone to check the progress and show us the finished product. And the crew did an excellent job cleaning up as well. I can definitely recommend Big Rock Kangaroof!

The roof seems to be doing well, so that is a plus. The process and staff were not great and based on how it all played out they all seemed deceitful. I showed Aaron my estimate from insurance and they agreed do to my roof as written plus a drip edge, ridge vent, and architectural shingles. The roof was done and I inspected it. They showed up to do the work without even letting me know, so I was not home when they started. I told them there was no drip edge or ridge vent and he basically acted like I was wrong. They tried to get out of even completing it after the fact by backtracking and saying my roof did not have those things so it was not done. After talking to a lady in the office and I think someone named Tyler (name may be wrong) they finally came back out. I also spoke to someone about leaving me the extra shingles they had and they told me that there were no extras and they only buy what is needed for my roof, but they would try to get me one bundle. They never did that. I find it funny that my estimate included allowances for the back porch addition covering and that was never addressed or repaired or even options offered to repair it. I do understand my porch was not shingled so they could not do it, but they should have offered to give me the shingles at least. It is good to have extras to match. They simply did not do it and continued to tell me there were no extra shingles. We watched them load up full bundles of shingles and take them away when the roof was done… I also had issues with clean up because we got flat tires (2) from the tacks, etc. I asked several times for someone to come back out and do a rerun of the magnet, but no one ever came. I do feel the work seems to be quality and I hope it is, but the office and sales team are not good. I will never recommend this company again and I urge anyone considering them to do your own research. I have found that it appears the owner has had several companies in the past that have opened and closed and then been reopened in a new name. This seems odd to me.

Mr. Shaws was great throughout the whole process, he made sure we were taken care off, and even helped us with our insurance to upgrade some things. We definitely recommend them.