Best Choice Roofing

I had My roof done by Best choice roofing a little less than five years ago. I came across some weather damage and called them to come out and check it. They came out in a timely manner. Michael Vale went up and beyond to Assess the problem and got me on the schedule for a repair right away… They came out a couple days later and got the Repair done in a timely manner. Tara Riggins The production manager made sure she communicated everything to me from beginning to end. Their customer service is definitely top-tier and that’s very Hard to find these days. If you’re looking for a great roofing company Best Choice is who you want. Mike Vale , Tara Riggins and the crew I want to take time out and say thank you all again. It was definitely a burden, lifted off of my shoulders !

I took the first review down (July 2022) because I was asked to and offered payment. They never sent it. So I am reposting… First, working with our sales agent was excellent. In fact, the young lady who helped us enter a contract with Best Choice roofing was great, responsive and attentive. Ultimately, the roofer and their installation team did an outstanding job. This, however, comes between all the frustrating moments that followed my interactions with this company. 1. Once the contract was signed, and the first check received to begin the job - communication began becoming a nightmare. Over a week passed, and I had to call myself to initiate first contact (leaving messages). There was no welcome, no confirmation of payment received or followup concerning what to expect next. Communication with this company would always be initiated by me. Make sure you get a NAME of the person in the office you will be working with IN ADVANCE if you choose this company. Talk to them BEFORE signing anything to figure out their communication process with you. 2. The number I was given to contact Best Choice roofing simply rang and rang and rang. I was forced to leave messages. Eventually, I had to reach out to my sales agent for a number to reach someone. Let’s just say, I had three different numbers to call, two of which were cell phones. I felt as if I was dealing with a startup business with no staff. Eventually, I spoke with someone who did help ease my frustration. But it left me with no confidence at nearly two weeks into paying this company the first check. 3. When I did get a phone call (not initiated by my own actions), it was the accountant. This person was calling at 7:30 I’m the morning! WHO DOES THAT? Crazy. Even workdays and most stores do not open until after 8 or 9am? I was still up getting dressed one morning and dude was handling business like it was nothing! As odd as that was, it was only the second time out of working with company that someone seemed to be professional and approaching this job like a business. He was calling to collect a payment. (This company SERIOUSLY needs a strong, cohesive administrative staff with a process for handling and responding to clients). 4. TODAY, I received an early bird call from their accountant. Same time… 7:30am ish! They were looking for that final check from my insurance company. That job was finished almost three weeks ago. There was no phone call from the company itself, no further communication to convey what to expect next, nothing. I mean NOTHING. GHOST TOWN. UNTIL, they were looking for the money. I have had the check for over a week. Decided to just let them call me this time. It’s not my responsibility to chase them down and ask, "When are you planning to collect your payment?" People always check on their money… eventually. And I asked if they could come and pick up the STUFF they left behind before I hand it over. That dump truck and some materials (small amount) sat in my parking lot for several days after the job completed while my homeowners association pitched a fit. Best Choice roofing did not care. After promise after promise was made over the course of about four days for pickups (including a weekend and a tow truck break down)… they moved it. But I had to follow up and notify them that no one came to actually get it moved at least three times. To this day, I still have a few of their materials that we had to bring into the garage. They never picked them up. Petty of me to insist… but on the contract it was clear that anything left behind was theirs. I would hate to receive an invoice weeks from now for taking material I don’t own. Again, the roof work and the team that worked on it were great! The sales agent was wonderful. The finished product is stellar. But I tell you, I WOULD NEVER recommend a company with such questionable customer service practices. Frustrating. Unprofessional. It could make or break your experience. This whole experience left me feeling ignored. Choose wisely.

They came to my house today for a free roof inspection, and all of them were very nice, respectful and professional. They took a video while on the roof, narrating the damages and highlighting it for me which I thought was very considerate. I’ll definitely hire them when we get the budget in check!

**Roof not installed according to code + poor sense of ethic** BCR installed a roof at my property in Marietta, GA in November 2013. I was noticing some water damage to a side fascia and had BCR come check it. They informed me that the shingles were installed right at the edge of the decking and therefore not fully covering nor protecting the wood. Overtime, water infiltrated the 12'x1' fascia and decking. The shingles were not installed according to the 2006 IRC code in place at the time mandating a 1" overhang, nor per the manufacturer's installation instructions recommending a 3/8" overhang. After 3 weeks of not hearing back from BCR, I contracted another roofing company to come and fix the issue. That was the last (for now) of my roof issues with BCR. Before that I had a leak at the same place that they had try to fix 3 times (the roof was 2 years old). I also realized that the 'drip edge code 'of the 2012 IRC International Residential Code came into effect 2 months after they installed my roof while they never mentioned it.

I couldnt be happier with my experience. The team contacted me the same day and Mike came out to look at my roof. I was prepared for the worst. To my surprise, he gave me an honest assessment of my roof along with a very clear explanation of what he was seeing. He wasn't trying to make a sale. In fact, Mike told me i have some time before a new roof is needed. When that time comes I will be giving them a call.

We give Best Choice Roofing a 5 Star rating! Julian was the sales rep that gave us our estimate and went over everything involved. He was friendly and knowledgeable of what we wanted and needed. The day of the new roof going up went without any issues and the cleanup of the premises was very good. Our new roof looks amazing! I would recommend this company to anyone looking to have a new roof or repairs.

Crusie came out found hail damage and has helped me reach out to insurance. We are currently working towards a better roof.