MetalMan Roofing Utah

Trying to get them to honor the warranty on a roof they installed that was poorly done...so many issues, pictures are worth a thousand words which we have. We have leaks that have caused interior damage, do they care......NO!!!

Well they came out and did my roof. But the quality that I expect isn't what I expected. After it's done it doesn't look flat it has ripples and waves on the roof. It's not flat like every other house I see. And the ventilation is not enough up there and strong feeling I will have problems down the road. They were so supposed replace bad boards underneath the shingles before put on shingles. And we paid to much money for their work. Good sales man pitch to get us to have them do the job. They told us that we got your back and we will take care of you. I paid for third-party for a different roofing company. Instead of their own crew. I made a big mistake for them to do the job. I will not recommend them to anyone. I am not satisfied customer. Well I am still waiting for them to make an effort to call me. After they get with me to make it right for me. They say stuff and they lied to me. Nice sales pitch and they talked me out with another roofing company. Still they say they will make right for US. But still have not done it yet. I recommend no use then. Over price on their work and materials.

I called MetalMan roofing to get a quote, I was not told this was going to be a long presentation. When the salesman got here (I was expecting a roofer not a salesman) he let me know it would take 60-90 minutes which I thought was odd considering a different roofer had told me it would take about 15 to 20 minutes when he stops by, but that's fine people do things differently. He spent 1 hour going looking at our roof, taking pictures, and putting numbers together, then he stepped inside to discuss things with us. I was immediately put off by the sales tactics, and the longer he went the more blatant the sales tactics got. I spent years in sales, even door to door sales, I've never seen such high pressure sales as I did with this roofer salesman, he was using guilt and manipulation the entire time, his presentation was so heavily laden with these high pressure tactics that really I wasn't sure that I'd take it even if it was a decent price. I was getting tired of how long this was going on for and when he asked me another manipulative question I asked what the price was, he just said he was getting there. I already had a number in mind for what I was willing to spend on a roof, we have a very small house and as such do not have much roof to replace, a brief quote from a different metal roofing company let me know they could do it for less than $10k but he still needed to run the numbers for an exact price. When this salesman finally got to the price just the trim on our house was going to cost $12k! The total project was going to come to $50k but that was if we signed right then otherwise it would be $60k. He said we could pay with a check or setup a payment plan of $1200 per month. Both my husband and I very clearly said we did not have that type of money, we were not interested and asked him to leave. HE WOULD NOT LEAVE! He kept trying to sell us on this outrageously priced roof! He was still trying to guilt us, he was looking at us like we were dumb for not wanting to go with his product, and even after telling him to leave he was asking me if I wanted to write a check. He even offered to lower the price down to somewhere between $20-$30k, but if that was even an option then why did he start with twice that price? Really seems like they are trying to swindle people. I opened the door and told him it was time for him to go, he did not. I left the room to let my husband handle kicking this man out of my house, 10 minutes later I returned and he was still there! My next step was to seriously call the police on this man that would not leave my house after he had been asked to. Thankfully it didn't come to that and he finally left after giving us a paper saying we'd get a $25 gift card for our time, which really really wasn't worth it. He was there for a total of 2 hours, that was after spending 15 minutes attempting to kick him out. Talking with another roofer about this, he asked me if it was MetalMan roofing, apparently others have had the same experience. This company is horrible, I would never recommend getting a bid from them!

Our roof leaks in 3 places. The leaks started 1 month after installation. After months of trying to get it fixed, Metalman sent a team who said after taking the roof cap off that the metal did not go all the way to the top of the roof, flashing was not nailed down, and it was damp underneath the metal where the water was leaking in. The poor workmanship was only discovered after the roof cap was removed. Metalman's fix was to caulk the gap where the water was leaking in and reinstall the cap. The caulk is very visible and makes the roof look like a patchwork job! After 1 month the roof was leaking in the same 3 places. After several months of trying to reach Metalman's warranty team to get fixed, Metalman sent a "Roof Expert" to evaluate the damage. When their expert took the damage to Metalman's Brett Heinemeyer, he called us to tell us he was sending a "Different Roof Expert" because it was too much. ???REALLY??? This roof was very expensive for us but we signed with them as a good investment for our home. Our contract has a lifetime warranty and it would bring the value of our home up with less maintenance for us since we are older now. A metal roof is only good if it is installed properly which ours was not! Metalman talked us into installing snow stops but they didn't go to the snow stop manufacturer before installation for the required engineering plans so they did not get installed properly and the metal was torn from the roof where the snow stops were placed. Our roof shows obvious poor workmanship/damage and worst of all it still leaks in the same 3 places and we are getting the run-around with Brett. We do not want a patchwork roof that leaks! This needs to be resolved as soon as possible. This can all be supported with documentation and photographs. -If rating could show negative stars they would get it-

I feel like even though I purchased this over rated roof. The Salesman were here for over 5 hours. One of the salesman isn't even with this company anymore. I feel this sales pitch is nothing but a big lie now that the roof has been installed. My honest opinion I would never recommend this company to anyone else .I feel this was very unprofessionally done. I only had a so called supervisor show up at this job to see if everything was good or not. That was after the roofers left. He said he would be back and never came. I still wait after almost 4 weeks for a salesman or supervisor to show up. They sure wanted their money fast but are slow to clean up and repair items that are wrong. They stole my money from us but never again.

My presenter was on time, open and honest, Avery articulate, and knew what he was talking about. He helped to work out a good price for me. Now all I need to do is finance it. He answered my questions clearly and honestly. I am impressed with the quality of the materials he showed me and his explanation of how they are used. I am working on getting the financing for the new roof.

I was completely impressed with the professionalism of the meeting I had with your representative. He took the time to answer my questions & explain in great detail the whole process of not only the installation but also the quality of the products that are used. He also got on the roof & provided the pictures of the existing roof with an explanation of what each one meant. Unfortunately I wasn't able to meet the financial requirements. That does not mean the process is completely over. I have decided that this is what I want and I will try my darndest to get what I need to complete it. Thank you for the professionalism and the concern for my opinion. Kenna