ROTO-ROOTER Plumbing & Drain Services of Syracuse

When our toilet wasn’t emptying after pressing the flush handle, I suspected a buildup of material in the P-Trap located near the septic tank. I tried to clear the piping with a wooden broom stick, followed by snaking with a drain auger, but couldn’t get it opened, so I called Roto-Rooter. Your serviceman, Jared, arrived right on time the next day. When we went to the P-Trap, he knew the Roto-Rooter Drain Auger would be all he needed to clear the 3 pipes. He had the pipes open in 10 minutes. I found Jared to be a personable and knowledgeable young man. Besides handling plumbing issues, he told me that he had other job skills like welding, electrical, machine and boiler repair and even milking dairy cows. As a result of Jared’s good work, I would highly recommend Roto-Rooter for plumbing issues.

Kyle always come by and do a great job! Very nice and service always available in a timely manner. Prices can be a little steep but, they may can offer some options to choose from to fit within reasonable budget. Overall worth the price to know work will be done professionally! Thanksn

After finding out from a septic plumbing company after they jetted my plumbing lines that my pipe was detached from the main drain was the cause of my issue. However that company said I had to get someone to come in to clean out the waste before they can even go in to repair it. Being without plumbing, I needed to get someone in here quick. Roto rooter came out to assess and was able to coordinate an escovater with their plumber to simultaneously get the problem fixed. Within a couple of hours they got the problem fixed!

Outstanding Same-Day Service! Roto-Rooter came out today to unclog my kitchen drain and I couldn't be more satisfied. They provided same-day service, which was a huge relief. The technicians were professional, courteous, and personable—made the whole experience stress-free. They completed the job quickly and efficiently, and everything is working perfectly now. Highly recommend Roto-Rooter for any plumbing issues!

I was Very impressed with Christopher and Zoan?. They did their job Extremely well...compelled me to CALL Jessica and let the office know. Also I will let people know so as to further their success in their business

The positives were quick service, able to come out the same day that we called and the employees were very nice. Unfortunately, for the high price tag, we were left with a mess and an unnecessary headache. We paid $1500 to have our main drain line snaked and scoped. After our line was snaked, we were left with a mess of sewage in our basement and hydrolic fluid in our driveway. The guys told us they were not responsible for clean up. The smell from the sewage was so bad that my husband ended up cleaning it up. When the second guy came to scope the pipes, he arranged for someone to come the following day to clean, wish we appreciated. The cleaning guys was friendly, but not told about the hydrolic fluid, so that was never taken care of. The scope camera was used to assess our pipes and we were told the pipes were corroded and needed to be dug up and replaced. We were quoted around 10k for this. Thankfully my husband was able to do this himself. We dug up the basement where we were told to by roto rooter, only to discover the pipe was still in decent condition with lots of wear left. If roto rooter invested in some better equipment, maybe a camera that was able to lift while in the pipes. I'm frustrated that we were given an incorrect diagnosis and have had to go through this.

It was a terrible experience, I don't recommend it. We felt ripped off. Our Beisman flooded after they recommended the jet, which didn't work. After a sleepless night because of the smell coming from everywhere and with a toddler at home who woke up with a sore throat, the next day one of their supervisors told us we had to change the exit that connects to the city. The problem is, we called the city, and they resolved the issue very professionally. Now the problem is, we paid for something that was never resolved, and the supervisor told us we would get our money back. But so far, we've only found excuses and justifications. This is really bothering us, and I think if the problem isn't fixed, we'll have to take action.