Roto-Rooter Plumbing & Water Cleanup

I spoke with James and he was able to send Dalton and Joseph out after hours on a Friday and to get our sewer line open. I had another Roto Rooter member, Kyle, out a week prior who was here for triple the time and left without fully opening our sewer line. I am thankful that Dalton and Joseph were so efficient. James, Dalton, and Joseph turned this 1 star review into a 5 star review.

I recently used Rotor Rooter on a rental property of mine. We first tried two other plumbers who worked on this powder room toilet but they left and said it was better. However, The problem still existed and this toilet was Mount Vesuvius after those plumbers left! Somehow, they made it even worse. It was the Friday after Thanksgiving, and the only plumber who we could find was Rotor Rooter. They did not charge holiday hours and came within a few hours. It was roto Rooter who finally found the problem with our sewer line. They determined it was a pipe that tree roots had grown into, and gave us a price to fix it. I had this issue before on a different property, so I was familiar with the hefty cost. Their price was surprisingly reasonable for this scope of work. When they got to the Area of Repair, they soon realize that the damage extended even further into the line toward the road. They at first quoted a price to fix, but I asked to talk to their supervisor James. In discussions with him, he said, he believed Msd should be responsible for the rest of this line because it was poorly made and passed a section that typically is what Msd plumbs to. James took the time to explain the problem more and how I could discuss this with Msd, which was a huge help. When they came out there, Roto Rooter met with Msd and helped convince them to fix the problem with the rest of the sewer pipe. I was extremely thankful at his help and diligence, which saved me over $5000 on this additional repair. I would always suggest asking lots of questions and understanding the problem, and with Rotor Rooter and James in particular, they were extremely courteous and helpful with the best communication I have had in a long time. I wish I had called Roto Rooter to come out and fix this problem before using any other plumber. Hats off to Rotor Rooter.

Called for service to get my parents toilet unclogged and it was kind of an urgent issue. The message was put through to Dalton and I received the call almost immediately and he was at their house and solved the issue with an hour. Quickest service we've ever had and Dalton was amazing. He was very friendly, professional and explained everything so we could understand what we were being charged for. Upon finishing He said that what he did was guaranteed for a week. Can't ask for anything better than that. Will definitely call again if needed.

Had a sewer back-up. Roto-Rooter was the only company that could send a plumber today. Chris did a great job. He was very efficient, knowledgeable, and personable.

Colin and Joseph were wonderful. They drove all the way to Madison, IN to help us fix our plumbing issues. They were both very professional and thorough. Colin explained everything he doing and gave suggestions on how to avoid the problem again. Both young men were so kind. I have already told friends about using Roto Rooter and the wonderful service we received.

Excellent service as always. There was a small pricing mix-up at first, but the team handled it quickly and professionally. I’ve trusted their service for years, and they continue to be prompt and thorough every time. Highly recommend!

Excellent! The best in Louisville! After calling several local plumbers, noone could or would show up. One call to Roto Rooter and the job was done quicky and efficiently. Kyle exemplified exceptional customer service and demonstrated expertise that beggars description. Stop calling around searching. Call Roto Rooter for your one and done experience!