SERVPRO of Reno East

We experienced a water leak in our primary bathroom, and the situation felt overwhelming at first. Austin, Paul and Trey were incredible to work with-attentive to detail, supportive throughout the process, and especially helpful in guiding us through our insurance claim. Their professionalism and care made a stressful time much easier to manage. I highly recommend ServPro for anyone in need of excellent service during difficult circumstances.

Thank you Austin, Ryan, Josh, Trey and Paul! What an impressive job you all did! I called in the morning and they were here by afternoon. So nice to hire a company that knows what they are doing, works well as a team, professional and fast. You had my garage in shape in just two days Highly recommend you

TLDR; Austin, Ben, Paul, and Josh worked with our tight timeline to get our new home feeling fresh and ready for our family! More details? This is our first home purchase and with a baby on the way and low capacity, we needed help getting the home deep-cleaned and ready for us. Originally I wanted to focus on hard floors, ceiling, and walls, but the dates were too tight so we updated the ask to just deep cleaning the walls. Why just the walls? Well, previous owners/tenants had at least one dog and kids, and it needed scrubbing that I couldn’t do, and most home cleaning services stated in black-and-white that they didn’t do walls PERIOD. BRING IN THE EXPERTS!!! Austin provided us the costing and worked magic to get us the date we needed the work done by; and Ben, Paul and Josh came in and made it happen! Everyone was so polite and communicative- it made the process easy! Yes, it costs more to do it this way, but I can say from experience the outcome was more than worth it. Thanks guys, for everything!!!

As someone who has worked with the SERVPRO Reno East team personally on a large commercial restoration project, I cannot say enough good things about them. They were on-site in under an hour (after-hours), are responsive, professional, knowledgeable, efficient, and extremely helpful. Working with Peter, Kirby, Austin, Ryan, and the rest of the team has been seamless from day one. Highly recommend giving them a call for your next project!

I had Servpro come out to clean up after a broken pipe flooded our kitchen, not once but twice! Both times they had a crew on the scene within an hour or two to quickly mitigate water damage, and were knowledgeable and detail-oriented throughout the process. Fortunately we seemed to have escaped without any permanent damage, and I know it is thanks to this excellent crew. They were also so friendly and kind through it all. Austin, Zach, Ben, and Paul did a great job. And Ashley in the office was also so kind and helpful in getting everything organized. I hope I never need to see them again, but if I do, I know I'll have the best.

I was very hesitant of reaching out to a company when we had our bathtub overflow. Friends and family who have DIY-ed their fixes had me second guessing how I should tackle this. Kirby was so unbelievably patient with me on the phone as I watched water pour out of my ceiling fan on a Sunday evening when everyone else was closed, and when winds picked up our call disconnected and he called me back immediately. I felt like he was holding my hand through the phone and reassuring me that I'll get through this, whether it was with him or not, but that he would be there as soon as I needed if so. When he came by he explained everything he was doing and listened to all my concerns, he tested areas I hadn't even considered would have been affected and found water that I would have missed. He went over the plan and each time he found something new he would talk it over with me right then and there. He had Ryan and Ben come out to get started and they were phenomenal. Honestly, you can tell they love what they do and that brought me a lot of comfort knowing they would be the best equipped for the job. They were very communicative the entire time, friendly, and reassuring. All in all, is this something I could have done myself? That YOU can do yourself? The answer is... Maybe?? But the peace of mind knowing professionals did the job correctly is so much better than worrying if you did it right to begin with. Thank you Kirby, Ryan, and Ben!!

I had water damage from a leak under my shower. Austin came out to give estimate. He was knowledgeable and helpful. Paul & Ricky did the remediation and put in the fans to dry everything out. They were very friendly, professional & did a great job. Plus, every time I needed to call with a question or concern, Ashley was outstanding. Very helpful & friendly. So I would definitely recommend this company.