Slate Restoration

Slate Restoration is awesome! Their employees are sympathetic, truly listened to my concerns, offering professional caring support to get my flooded basement cleaned up quickly. Ashley, coordinator, doesn’t sleep! She responds to texts/calls any time of day. Julio and his Cleanup Crew were precise and diligent in mitigation demo, leaving my home clean and cared for. Simply can’t say enough how much I appreciate everyone from Slate’s Team. God forbid a restoration/mold company is needed, but if so CALL SLATE! They will handle your job fast and honestly care for you honestly like it was their own. Thank you Slate, hopefully this is the last time I have to work with you…LOL!

Edit: A representative did reach out to make this situation better for us. We were provided a partial refund which is appreciated. Unfortunately I have to share our $7,000 poor experience. We chose this company due to their good reviews and and ability for prompt service. We had a leak in our home while we were out of town. We asked them for an estimate which, understandably was hard to give over the phone. Well, we found out that their fees are wildly uncontrollable when you are not home to control the situation. The services provided were removal of area rugs on LVT and suction of water. Then several fans were placed which they charge per fan $20 per hour. The plumbing team that arrived to our home thereafter turned the fans off after days as they "didnt know why they're still running". Needless to say, this service cost us almost $7,000 leaving us devastated financially with no accountability to control costs by Slate. We feel completely taken advantage of as we were at their mercy regarding the amount of fans placed and how long they were left running while we were not home. We wish we could have trusted them to have our best financial interest in mind, but unfortunately we were not able to do that.

My insurance company referred me to Slate Restoration for water leak damage to my garage ceiling and portion of kitchen wall. From the moment I called and spoke with Angela to the project completion the service was excellent!!! I always knew who and when someone was coming to my house. Everyone was professional and provided excellent customer service!!! Slate Restoration guided me through a very stressful situation with caring and compassion!! I am forever grateful for such a wonderful top of the line company!!

The Slate team is fantastic. They were recommended by my insurance agent for a water leak that turned into a demo and rebuild. They were responsive, professional, and the cost was reasonable. Derek and Ashley were particularly helpful. Thank you! I highly recommend working with Slate.

I recently experienced a water leak in my home, causing significant damage and stress. Amidst the chaos, I reached out to Slate Restoration AZ, and I can't express how grateful I am for their exceptional service. From the moment I contacted them, their responsiveness was unparalleled. Within a couple of hours, they had a team at my doorstep ready to assess the situation. Ashley, Alex, and Derek, the individuals spearheading the mitigation process, were not only prompt but also incredibly thorough. What truly stood out was their outstanding communication. They patiently explained each step of the mitigation process, alleviating any concerns I had. Their attention to detail was remarkable; they left no stone unturned in ensuring every aspect of the mitigation was meticulously handled. Despite the stressful circumstances, Ashley, Alex, and Derek managed to create a sense of calm. Their professionalism and reassuring demeanor made me feel confident that my home was in capable hands. Thanks to their expertise and dedication, my home was mitigated in no time. I cannot recommend Slate Restoration AZ enough. If you ever find yourself in a similar situation, don't hesitate to reach out to them. They truly are a beacon of reliability and excellence in the mitigation industry.

State Farm referred me to Slate for repairs caused by extensive water damage from a hot water tank leak. I have to admit I had doubts about a referral from an insurance company. I was very pleasantly surprised at their rapid response. The demolition and work to dry the walls and floors began immediately. All of the workers were very nice, professional and extremely competent. I will definitely use them again if the need arises.

I would like to say that Slate Restoration exceeded all of my expectations from the very beginning! They were able to turn a stressful situation into a reassuring one. From Ashley who scheduled all of the visits & who is very Professional & friendly & stayed on top of everything. She reaching out everyday, twice a day if not more, not only to myself but the owner of the Condo, to Lorenzo & Alex who both are Professional, friendly & compassionate, always telling me to call at anytime with questions (even after the was completed!) & the two technicians that had to demolish everything. They were always here when they said they would be, never a minute late. They stayed on task the entire day, they were always reassuring me & my anxiety levels. They cleaned everything up before leaving each day, vacuumed, mopped, hauled all debris off. I will definitely refer Slate Restoration to anyone that I hear needs a quality, honest above 5 star company. Thank you all at Slate Restoration!