911 Restoration of Washington Dc

I had an exceptional experience with 911 Restoration! Their service was nothing short of perfect. From the moment I contacted them, their team was incredibly responsive and attentive to my needs. The technicians arrived promptly and were not only skilled but also friendly and professional. They went above and beyond to restore my property after water damage, ensuring every detail was taken care of. The communication throughout the process was excellent, keeping me informed at every step. I am truly impressed with 911 Restoration’s dedication to delivering top-notch service. I highly recommend them for their expertise and outstanding customer care!

Billy and his team were outstanding! When our building had a water issue he was on site quickly and not only managed the mitigation process but also was an excellent project manager, keeping us in the loop with updates on timing, next steps, and what other questions we should be asking. He and his crew were kind, professional, and always on time over the week-plus they were working in our building. While I hope to not need his services again, Billy would absolutely be my first call if I needed any mitigation or repair work in the future.

911 Restorations was amazing to work with! They picked up the phone immediately when our hot water heater burst and flooded our basement and had someone there within the hour. Robert was especially fantastic and knowledgeable about the the entire remediation process and worked diligently. He also set us up with a great referral for the plumbing and repair process.

This company and the team we had were exceptional all around. Billy truly was outstanding and a trusted partner in a stressful time. Our basement flooded while we were out of town. This was the only company that picked up and committed to coming out on a Saturday night to start the water mitigation. Billy explained the whole process throughly on initial visit and throughout the many days the crew was here. I valued that they were very responsive and communicative. The team doing the demo work was very polite and would call me over to explain what they were doing when there were potential judgment points. Antonio was fantastic. I also appreciated that they were very neat and left the site clean at the end of every day. Afterwards, the insurance adjustor noted they did a really high quality job like making clean cuts in the drywall to enable easier patching after and covering the air duct vents in the basement so drywall dust didn’t get in the ducts and upstairs during demo. Would recommend them without hesitation!

The professionalism of Billy was top notch. He explained to us in details the process and did exactly as described. He made the unfortunate event less stressful and really made my family feel confident that the restoration was going to be done well. His team of workers were very competent and worked fast. We are very satisfy with the results.

I had an overwhelmingly positive experience with 911 Restoration of Washington, DC. In particular, Jose made what was initially a very alarming experience to have sewage backup into the house, a very manageable one. He was knowledgeable, kind, and went above and beyond to make sure that we were kept abreast of everything that needed to be done, showing up on time, and being incredibly positive and supportive! Again, we had a wonderful experience and I highly, highly recommend Jose for his professionalism and kindness!

Jose Mejia and his team did an excellent job at drying out my home and extracting all of the carpet and drywall that were damaged by a flood that started from a top floor toilette and them proceeded to soak most if not all of my 3-level townhouse. He and his team were completely professional, punctual, polite and thorough. Jose arrived onsite within 30 minutes of my initial call, and then Antonio Mejia and the rest of the restoration team arrived shortly thereafter. They explained everything thoroughly, were willing to work around my schedule, and did everything possible to make me feel comfortable. The entire job of demolition, extraction and packing up of all my family's belonging took about 4 days total, but part of the reason for the length of time was my need to delay some of this work so that I could do some of the pack up myself. Jose and Antonio also did an excellent job of shrouding unaffected areas and personal property in plastic to ensure that they were not impacted by dust and debris from their work. Jose also arranged for Core to come in and do most of the packing, and this team working under Lisa was also very professional, thorough, flexible and accommodating, providing an equal high level of customer service. All in all, Jose, Antonio and Lisa made this disaster a very pleasant experience.