SOS Restoration

My family is very sensitive to mold, so when I found some mold on the baseboard of my bathroom, I moved quickly. SOS was able to come right away, though I was confused by their reasoning insistence that I sign a contract and pay a $500 deposit. I was panicked, so I did. I liked the technicians and their protocol seemed sound. The plan was to set up heaters and dehumidifiers in two rooms (the bathroom and adjacent laundry room), and then return the following day to asses. When I entered my laundry room a few hours after they left, there was water pouring out of the machine, and my laundry room floor was flooded. They created more water damage in a new room of my house. I turned off the machines and texted the field manager that I needed them to come pick up their machines and refund my money. He apologized and said they would do both. First thing the next morning, I got a call from the field manager’s superior trying to convince me to let them fix the issues and continue work. I said I didn’t feel comfortable continuing with their services, and again requested a refund. He raised his voice to me, saying that leaks in the dehumidifying machines were common and not a problem, that they could fix any damage they cause, and that if I didn’t want them to continue the job they wouldn’t refund my money. He was rude, and spoke impatiently and unkindly to me, while I remained calm but firm that I didn’t feel confident continuing to use their services. A feeling that was reinforced by the way he treated me on the phone. A few hours later, their bookkeeper called me to arrange for the deposit refund, which I was pleasantly surprised to hear. I didn’t receive a refund, though, so I followed up twice. After 2 weeks I was told that the refund request was denied by management. I ended up using Triton Environmental Inc in Ventura, and they were caring, thorough, and had excellent communication. No other companies I interviewed after SOS required me to sign a contract or pay a deposit. And nobody else flooded another part of my house. EDITED 11/10/2025 Your response genuinely baffles me. 5 hours after I posted my review, I received a bill for $2610.00 and a threat to file a "mechanic’s lean" against my home. Your office manager has not responded to my calls or emails. A public review appears to be the only format through which I can get a response.

We used SOS Restoration Chatsworth for a mold remediation and cleaning of a functional medical clinic. They were quick, budget friendly, and did an OUTSTANDING job! the guy was very easy to communicate with and friendly. The cleaning crew we had, cleaned our entire office top to bottom in one day and was immaculate! Couldn’t recommend the whole team enough. Thank you for getting our office back to normal and safe for our team and patients!

Every time it rained, water leaked into my house through the bathroom, so I went to this company for help. They provided a quick and high-quality solution. My family and I are grateful to this company; they did a great job.

Choosing this company was the best choice we could have made. They provided a detailed and honest estimate, which helped us avoid any unexpected charges, and their service was exceptional. The technicians arrived on time, were respectful, and made sure we understood the full extent of the damage. We really appreciated their courteous and professional handling of all the insurance paperwork. It was great value for our money!

When I faced a flood and needed urgent help, they were right there for me. Their staff was incredibly polite and professional. They guided me through the paperwork and were upfront about the service costs, which were very fair given how quickly and efficiently they worked. I highly recommend them for their outstanding service and financial transparency.

We are incredibly grateful for the exceptional care we received from this restoration company during a difficult time. When we found extensive water damage in our home, their team responded promptly within 90 minutes, providing us with much-needed reassurance. The crew chief conducted a thorough inspection and clearly explained the restoration plan, making us feel informed every step of the way. The technicians worked efficiently while adhering to high standards, and we appreciated their diligent documentation for insurance purposes. Throughout the process, they maintained open communication, offering regular updates and always being available for our questions. Their swift response, expertise, and genuine compassion truly set them apart in the industry.

The team was incredibly professional right from our first interaction. They took the time to thoroughly explain the water damage restoration process and provided us with a fair and transparent estimate—no hidden surprises at all. Their kindness and empathy truly helped ease a stressful situation. I wholeheartedly recommend them for their outstanding customer service and cost-effectiveness!