Coastal Restoration & Construction

I'd give 10 stars if I could! Johnnie and E were amazing. They were assigned to mitigate water damage from a leaky faucet. They listened to all of my requests and were very careful with my newish counters ,and very respectful of me. They even hooked up a temporary sink and faucet so I can continue to wash dishes... yippee. Thanks so much Coastal Restoration. I look forward to working with you again to reinstate my cabinet and counter tops. Thank you also to Brandon who carried out the initial inspection for the insurance company. . Regards Majella Richardson

We had flooding in our shop the other day and Coastal Restoration was the first one to show up the same day. They were able to remove the water, clean up and have 6 dehumidifiers running overnight! We informed Jason how crucial opening our business is the next day and his team was able to deliver and more. From the time I called to ask for help until they pick up all the machines, their staff has been very respectful and amazing customer service! From one small business to another, thank you! Will recommend them 100/10!

If I could give 10 stars I would. My family and I experienced a huge upheaval when we hired what we thought was a reputable HVAC company to do work on our home. Instead due to their negligence they set a fire in the walls of our home totalling a bathroom and making the house unlivable due to the damage to house wide electricity and hvac system. We had never been in that situation before and thought we'd be best to hire a well know name to do the mitigation and repairs. Oh how wrong we were. I cannot stress this enough that the big chains DO NOT CARE ABOUT YOU! The big chain caused more damage to our home in the "fixing" by completely demolishing what remained of our HVAC system. We felt so out of our depth but knew we couldn't move forward with them for the rebuild. When the rebuild time finally came we had quotes done by several companies. Most of whom walked through the home in 10 minutes and gave huge quotes. I know another review mentioned the policy to sign on with Coastal for their full quote and I was skeptical initially to, but when I heard how much work they put into their quotes and how thorough they are we made the leap and signed on with them. Their different approach was apparent immediately as they jumped into action assisting us in working with insurance and preparing us for next steps. Their team was kind and patient with our concerns after we had such awful experiences with other companies in the past As they began their work they discovered huge water and mold damaged that developed in the long wait for repairs with the previous chain company. Coastal found damage the other company never caught that would have left our house practically unrepairable! This damage was more extensive then we could have imagined. But Travis and his team stood by us by being patient with us, reassuring us and walking us through every step of the way. When family issues arose and we had to leave the area we were fearful about how we were leaving the house in their hands completely. It takes a lot of trust but Coastal is worth your trust!! We ended up listing our home just days after the work was completed as we needed to move out of state. Our home wasnt even on the market 24 hours before we had offers and we were under contract in just 3 days. It was more than we ever could have dreamed of and I know its all thanks to the hard work of the team at Coastal. I hardly ever write reviews and only when I feel a company has really stood out. I strongly recommend you trust Coastal with any home repair you need. Their team is kind, competent, honest and at the end of the day they care about how the outcome is going to impact you as the home owner. They gave excellent expert advice along the way and took off so much stress and anxiety we had from the other companies we tried.

I’m extremely disappointed with the experience I had working with Jason on demolition and mold mitigation. The biggest issue was the complete lack of communication. I was constantly left in the dark about scheduling, progress, and what was actually being done. Messages and calls went unanswered for long stretches of time, making it impossible to plan around the work. What makes this even more frustrating is that the workers themselves were actually very good. They were respectful, skilled, and got the physical work done well. It’s clear the crew knows what they’re doing, but the management and communication behind the scenes were not up to par. When you’re dealing with something as serious as mold, clear and consistent communication is essential and unfortunately, that never happened here. Deadlines weren’t met, updates weren’t provided, and I felt like I had to chase Jason down just to get basic information. The whole situation was stressful, unprofessional, and avoidable. I wouldn’t recommend Jason for demo or mold mitigation until the communication and management improve significantly, even though the crew themselves did a solid job.

It was the day before the snow was coming. Kathy was comforting and made sure we received timely service. The day of the snow storm; they were so busy that I was the lucky customer to get 2 managers and the owner. They were very pleasant and informative. They answered all our questions. David Carr came the day before and had all the information to get water mitigation and plumber ready to be able to start. They are able to help from start to finish.They are a full service company.

Our sewer line is stopped up. I reached out to David for help with finding a reliable plumber capable of repairing the line which is under the driveway. David very quickly put me in touch with two plumbers capable of doing the work. It’s great to have someone to rely on for help even when there nothing in it for him or his company.

Coastal Restoration is amazing! Tess was extremely sweet and nice on the phone. She explained everything in a clear and precise manner and answered all my questions thoroughly. They redid my floors after a flood and they came out looking better than before. I would recommend them to everyone. Ask for Tess when on the phone, she is the best!