SERVPRO of Commerce City

I had them come to my home for odor remediation. During the initial visit the serviceman told me there was a $250 service call fee that was not disclosed during the call setting up service. The serviceman informed me of this fee when I asked. I decided to have him look at the situation to hear what the charge would be for removing the odor from the basement and living area. The serviceman gave me a quote per fan per day that could be set in the basement to remove the odor. I determined that the price he quoted for the fans plus the service fee would be a total charge my budget could handle. A week later I received an invoice for $350 more than the price the serviceman had quoted. This invoice also contained 2 line charges that were never mentioned to me. When a serviceman gives you a quote, you believe he is speaking for the company. Not so in this situation. The serviceman quotes apparently are not honored by the company. I had budgeted the funds for the price quoted. I do not have the funds in my budget to pay the invoice that includes items not disclosed to me. Think carefully before you use the services of this company. Ask a lot of questions!!!

The Servpro team that assist us with the leak/flood at our home was fantastic! Adam & Mitchell, first on site, were helpful as a first line of defense, and then Dominick and his crew were EXCEPTIONAL! Dominick communicated everything regularly and in general went above & beyond to assuage any concerns we had. I am eternally grateful!

It's hard to find good customer service anymore. Every business is all about money and profit. They will tell you anything to get you to agree to do business with them. Once they get your business, customer service suddenly disappears. This is why it's so hard to trust anyone anymore. Unfortunately I can't recommend this company. Bryce is the field rep/project manager who sold me the services. He talked a good game and appeared to really care about us and offered to help us through the end with resources to put our carpet back together after it dried and everything. I was very excited as a first time customer because he seemed so genuine. Once they picked up the fans however, Bryce stopped responding to our calls and messages. With Bryce having been in the military I would have expected his character to be and remain top tier. That was not the case. What does that tell me? It tells me this company will tell you whatever you want to hear just to get you to use their services with no intention of following through. Little do they know, I would have been a life long customer. I've literally been left hanging. Don't promise resources if you have no intention of providing them. I was depending on those resources. I trusted Bryce. If you are looking for great customer service, you won't get it from anyone at this company Including Adam! Bryce! Art! Kit! And definitely not the branch manager Spencer!

This is a review for Dominic. He can out to asses some water damage at my property and did a fantastic job. No pressure to actually start services just awesome information on how everything should be mitigated. Super grateful for his expertise and knowledge and kindness!

Accidentally flooded the basement and had amazing communication and service. Dominic and Juan did a great job checking on the progress each day and moving everything forward quickly. Very professional!

The experience we had with Dominic and the ServPro team was excellent. We had a burst pipe, so needed action fast. They were extremely communicative, collaborative and efficient and would absolutely work with them again

Jordi and flavio Was very good experience with him cleaning house. Pleased with his work. I liked how they talked to me they make sure everything was okay.