SERVPRO of South Durham

First of all let me say that when this incident occurred it was November 18 of 2024. I came home and found my entire first floor ceiling on the ground dripping with water everywhere. My wife was out of town and she was in Charleston and I immediately called Servpro of Durham within 30 minutes Jonny Vargas of Servpro of Durham came and his mitigation crew immediately got to work. The mitigation team worked throughout the next few days to set up fans and dry the entire house, completely of any moisture. Then, once the mitigation team was done, we moved into the reconstruction Phase of the process. That is when I met the amazing Mike St. John. And his associate Manuel, both of who were absolutely amazing and very communicative in their entire process of reconstructing our entire home. The entire process took a little over two weeks to get our house back and in the end, Mike and Manuel exceeded our expectations and communicated with us every step of the way and they were very, very helpful in restoring our house back to the way it was. And they even did some extra work for us like installing some new appliances and painting our entire house with a fresh coat of paint as well as completing our garage overall, I would have to recommend Servpro of Durham to anybody who has water damage and I’m sorry if water damage occurs to your house, but it’s just an unfortunate incident that if it does occur, I am glad that Servpro of Durham is here to help mitigate and reconstruct anything that you may need. Also, I would like to give a very quick shout out to Irene Acosta, who also helped us with the logistics and for the money side of this process. She was very helpful and extremely kind to my wife and I throughout this process and I would highly recommend this company to anybody who needs help with water damage and reconstruction Work. This is a shout out to Mike St. John but this is your five star review! Thank you for all your help!

Servpro Restoration Services with Mike St John in the lead assisted me with my kitchen restoration after I had an in the wall leak that damaged my kitchen floor. My lower cabinets had to be replaced and could not be matched with my upper cabinets. Mike worked with my insurance company, USAA, and was able to get my upper cabinets replaced also so my kitchen would match. Although it was a long process, it was worth it. I love my new kitchen. Thanks, Mike and all his Servpro staff who helped me get to my great outcome!

Mike St John was our project manager, and he kept me in the loop at every step. He was helpful and professional and his team did a really incredible job on our bathroom restoration and remodel. Alejandro does fantastic work with tile and every member of the team was prompt, professional, communicative, and friendly. I would definitely recommend this team to a friend or neighbor.

I recently had water damage in our guest bedroom, and I can’t express how relieved I am with the repair service I received from Servpro of South Durham! From the moment I contacted Servpro, the project manager, Christian Cruz, was incredibly responsive and professional. Christian assessed the damage quickly and provided a clear plan for remediation. The restoration process was seamless. The Servpro team worked efficiently to dry out the affected areas, and I was impressed with their attention to detail. Not only did they fix the water damage, but they also helped restore my bedroom to its original condition—everything looks great with new paint and carpet! What stood out the most was Christian’s commitment to customer satisfaction. He communicated with me every step of the way, ensuring I was informed and comfortable with the process. Plus, the Servpro team left the space clean and tidy, which was a huge bonus. I highly recommend Servpro of South Durham to anyone facing water damage issues. They turned a stressful situation into a positive experience, and I’m so grateful for their expertise!

I had water damage to my bathroom floor due to a water leak underneath the house. I had an excellent experience with ServPro. Trea Turney the Project Manager worked very hard with me and my insurance company. Kalib Banks thanks for coming out and doing the estimate. Kalib was very friendly and professional. Christian Cruz the Reconstruction Project Manager got a team started on my bathroom floor very quickly. Thanks Christian for your speedy response.The construction team were very friendly and professional. Irene who took great care of me whenever I called was very friendly and professional. I love my new bathroom floor. Thanks so much ServPro.

I recently had Servpro of South Durham handle a kitchen reconstruction due to a water leak, and they were wonderful throughout the entire process. Mike St. John, the project manager, kept me informed every step of the way. He was always responsive to my calls and emails and took the time to explain everything clearly and thoroughly. The crew was professional, respectful of my home, and worked efficiently to complete the job. I truly appreciated the attention to detail and the care they showed during the rebuild. I would highly recommend Servpro of South Durham to anyone in need of restoration or reconstruction services. They made a stressful situation much easier to manage.

The ServPro team did a great job fixing our flooring after a leak. The project manager, Mike St John, was easy to work with and Alex and his reconstruction team did A+ work.