SERVPRO of Northern Queens

My apartment had an inch of sewer water. I cannot express how grateful I am to the northern queens servpro team. Jeri was lovely on the phone and fully accommodating. Martin got his team to my house ahead of schedule. Soledad and Louis cleaned my apartment in expert fashion. Every square inch was cleaned. They even moved my furniture around and placed it back without me even realizing until the job was done because nothing was out of place. Including everything on my book shelves and bureau! They were professional and thorough from the phone to the cleaning. Absolutely wonderful!

Prompt, efficient and courteous service. They made sure that every inch of basement space was clear of any moisture and mold. Basement flood cleanup was a breeze using Servpro. Would highly recommend them for your disaster cleanup. The entire crew were skilled and trained right to do the job. Jeri coordinated the entire cleanup from start to finish.

Servpro got in touch me promptly after the adjuster’s visit. They were onsite as promised in short order. The workers were on time, professional, and courteous. They protected the rest of my space while doing their work. I was impressed by how detailed and thorough they were. And before leaving they informed me what they had done and cleaned up meticulously. Jeri responded promptly to my calls about additional concerns. Overall Servpro made an unfortunate experience more less stressful.

After some water damage took place due to a flooding accident from the neighbor above us, ServPro immediately stepped in and made sure to take care of the mold and kitchen teardown for next steps. Not only were Kevin and Andres (the mitigation team) super professional, but Jeri made sure to stay in touch with both me and my insurance company to make the entire process as seamless as possible. They were all easy to get in touch with, were kind, arrived on time, completed the work as expected and explained each bit of the process thoroughly. Thank you all!

Our insurance company referred us to Servpro to remediate water damage in two adjacent rooms. They were prompt, professional, and very knowledgeable. They informed us how each step of the process would go, and they executed those plans. There were no surprises from them. They removed all signs of water damage and monitored the locations afterwards to ensure that the remediation was successful. They referred contractors to us to help with restoration after remediation was completed. The contractors performed in the same manner as the staff from Servpro—always on time and very professional. Their finish work was excellent.

ServPro provided an amazing service all around. They were professional, friendly and communicated exactly what they were doing. Jeri Rank "the wizard behind the curtain" was very helpful throughout the entire process. She explained the mold remediation process and scheduled her guys to come out when I needed them. Martin, Johnny and their team were also amazing on site and thanks to them the job went seamlessly. Definitely going to keep them in mind for any future jobs.

We had a major flood in the basement due to a blocked sewage pipe. We needed help immediately. When i called Servpro I was fortunate to speak to a young woman named Jeri. Not only did she arrange for servicemen to arrive at the house within hours but she walked me through the entire process. Jeri was always in contact with me by phone or email. She was diligent in obtaining the plumbers invoice so our insurance policy would cover the cost of the cleanup.. Servpro did a very thorough job. took care not to damage anything. Their staff is courteous and professional.I highly recommend Servpro for any of your cleaning needs.