SERVPRO of South Frisco/ The Colony

The folks from Servpro, Jessalyn, Brandon, Justin, Lois, and Jorge, etc. were all very personable and empathized with our situation, acting professionally with each contact we had, from the initial contact, due to flooding from a failed hot water tank, to the removal of all of their equipment, and final check off for this portion or our incident, Servpro has provided excellent service, even though it took a little longer to dry out the house, they did provide estimated times for equipment removal, answering all of our concerns and questions. They did good work, I would recommend them to my neighbors and family.

We recently experienced water damage in our home, and the team of Jose, Forte, and Brandon provided exceptional service from start to finish. Jose was the first to arrive for the inspection and evaluation. He was not only thorough and professional but also incredibly polite and easy to talk to. He took the time to explain everything clearly, helping us understand the extent of the damage and the next steps. His calm and courteous manner made a stressful situation feel much more manageable. Later that day, Forte and Brandon arrived to begin the removal process. They were both courteous, respectful, and highly professional throughout the job. They answered all our questions with patience and kindness, and their attention to detail was evident in how quickly and cleanly they completed the work. The entire experience was handled with efficiency and care, and we are so grateful to have had such a dependable team helping us through this. We would absolutely recommend Jose, Forte, and Brandon to anyone in need of water damage services—they truly went above and beyond.

I want to thank the following Servpro professionals that came and helped with my water damage. Those would be Jose Perez, Josue Vera, and Pablo Maldonado. Also, from the time I made a phone call to the time that the equipment was picked up, everyone was kind, courteous, helpful and made me feel confident that they could get the job done. I am very grateful for their help and kindness. I would definitely recommend Servpro to my friends and family.

9.26.25 We recently experienced water damage in our home and ServPro was assigned to our claim. We are so happy they were! LUIS and JORGE were the first on site and walked through the area, measured, took pictures, etc. They let us know the next steps to expect in the process and Luis started the scheduling for the cleanup crew to start the very next day. (SEE BELOW!) He also remained available via calls or texts throughout when I needed to contact him. We are thankful for our ServPro crew! Wonderful service! 9.26.25 PABLO and JOSUE just spent days here pulling out water damaged carpet & padding, tile, bathroom cabinetry/vanity, removed partial walls, base, trim wood, tack strips as well as moving a heavy mirror and toilet. They were so efficient and had a friendly positive attitude throughout it all! They kept us informed as they progressed & swept & vacuumed up at the end of each day. It was a blessing to have them here at this tough time in our lives. Thank you, Pablo and Josue!

Justin, Jorge, and Zach did an excellent job cleaning up the water damage. They handled everything from the bathroom tile to the closet and bedroom carpet with care. They brought in fans, worked quickly, and made sure not to cause any damage while setting up the equipment. They were professional, kind, and very helpful throughout the entire process. Highly recommend their fast and efficient service!

Had a water leak in my home contacted Servpro and the team has been excellent the entire journey. The team Ive got the pleasure of working with is Pablo, Joshua and Zac. From the start they have stayed in contact with me and my husband, answered all questions and treated our home with respect and for me calmed my nerves. My house is a mess but with their help it’s getting put back together correctly, safely and efficiently for me and my family. If you ever have to experience a water leak in your home which lord knows I don’t wish on anyone but if you do this is who you call. Thank you ServePro Team!!!

Our water heater burst and water got into our home. Luckily we caught it before it was too bad but we still needed some vinyl plank and carpet pad removed. Pablo did an outstanding and thorough job. They were there very timely and were very communicative to keep us knowledgeable about what to expect.