SERVPRO of Golden/Wheat Ridge/Evergreen

From the first time my mitigation technician, Levi, texted me, to the day they packed up after completing the mitigation of water in my home, I was never left out of the loop. Communication with the Servpro team was excellent. They texted me with their schedule every day. The work was done professionally and they took great care to protect my flooring and personal items. I want to thank Everyone on the team, especially Levi, Flavio, and Manuel. The offsite team communication was also excellent. Shelby Kenny sent me emails that both verified the work completed and informed me of the process moving forward. I have used other companies for Mitigation in the past and was unsatisfied with the quality and care of their work. ServePro proved their value through excellent customer service and quality of work. ServePro will always be my first choice moving forward. I hope that never is required, but if it is, they will be getting a call from me.

Jordi and Flavio were so nice to me and very professional and polite I liked there service they are great group of men! And they also did a good clean up. And also wanted let you know the Janet cleaning crew did a fantastic job as well!

Our family home had an unfortunate sewer backup. We found 3 inches of water in our basement. Working with our insurance adjuster, we were recommended ServPro and glad to have had them take care of us

Servpro was a pleasure to deal with. They reacted swiftly to the water damage and were really helpful in dealing with the insurance company to ensure the repair process worked well. I strongly endorse their services!

I really appreciate Kit, Brad and the whole Servpro team. They stayed close to midnight getting the mitigation started and were kind and responsive throughout the whole process. I really hope I never have to talk to them again, but if I have another flooding disaster, they will be the first ones I call.

Servpro of Golden came out right away on a Saturday night to help us remediate water damage from our master bedroom. They explained the entire process and did a great job getting everything dry and clean again!

odor control. Initial visit was great and the information and assistance was good. I was not happy when I was informed that the initial service fee was $250---seemed excessive. 2nd person (Dominic) who came the 2nd day to check on equipment /odor said he thought machines should run another day. Requested pickup at noon to 1PM. Rec'd call at 9:20 on the 3rd day for equipment pickup---early!!! 3 people arrived - I asked that only one come in the house. Was requested 2 be allowed....okay. Took them to basement..they looked around. I asked if they knew the circumstances of what my problem was. They said no.....I asked them simply to remove the equipment. I also asked about miltary or senior discount -- said they didn't know. (I had previously called the office to ask. They said they didn't think so but were not sure.) What is up with no military discount. Bottom line...my odor is gone and first day service was great. 2nd day service was fine and brief since equipment was left. 3rd day was unacceptable...before scheduled time....3 people....had to ask them to take off their shoess...had no idea why I had needed ServPro. A bad ending to my first experience with ServPro.....I will not be calling your company again.