Premier Restoration Hawaii

I had the pleasure of working with Darryan and Donald to help with a water leak issue with a homeowner I was assisting. Darryan was quick to respond and get one of his technicians out to the job. Special kudos to Donald, who went above and beyond to communicate and alleviate any concerns that homeowner had. He even came up with an alternate plan that was less intrusive and cut drying process in half the time. His professionalism and work ethic are top-notch! He’s a great asset to the Premier team! Mahalo Donald and Darryan!

Premier Restoration did a great job quickly responding to a building flood event that did major damage to my condo. Their mitigation/demolition team were quick, prompt, thorough, professional & kept me fully apprised every step of the way. They gave me peace of mind in this phase of mega damage to my condo. This has been a traumatic ordeal as basically my entire unit needed to be gutted, top to bottom. A big mahalo to Dylan, Nico, Terran & Isiah. I appreciated the manner in how they did their job and conducted themselves very much. I look forward to meeting and working with the Rebuild/Renovation Team during the next phase.

Between this company and insurance, it has taken over a month to get this project done. The project is drywall demo and repair of a couple of 2x2 sections. Not an extensive project. After multiple visits, I was told the project would be done today. It is not. Ive had to miss work for these visits. My property manager has had to call several times and is still waiting for a call back. If this job is a priority, I can imagine what happens with the other jobs. The employees themselves have all been great. If you send a team and its one guy, thats not a team, that's one guy. Insurance company chose this company. I could have went to Home Depot and did this a quarter of the time. I'll hook the toilet up myself so it's not sitting in my garage anymore. Over a month from demo to still incomplete isn't premier.

This company came out after our roof started leaking and they were professional and personable from start to finish. The project manager, Garrett, did not hesitate to explain every step of the process, before, during, and after. They moved fast but were thorough throughout and we are definitely happy to have been paired with their services.

The team at Premier was excellent to work with. Every interaction, from office staff, to managers, estimators, & workmen was pleasant, helpful, professional, and reliable. The information I received about the process was very thorough, and left no doubts about what would happen to remediate a very bad mold situation. I received a very detailed summary of work completed including pictures. I am pleased with their results, and confident, for the first time in months about the health of my home.

Don Keopahiwa did the work. He's everything we could ask for as a tech, professional, through, pleasant, and courteous. We are very thankful for his work.

Donald did a great job on our home. He communicated well, was pleasant, and worked hard. He showed that he cared. We really appreciate his help!