SERVPRO of Downtown Houston Central North and Central East

Leroy, and his team. Ty, Anthony, Devin, Matt, Josh, Paulino, Victor, and Julian were nothing short of amazing. These guys took the time to answer every question we had and explain the steps that were being taken in detail. These guys were fast and efficient but stop what they were doing to help me move furniture so my wife didn’t need to. I cannot give higher praise to this crew of guys. If your ever in the unfortunate situation to need their services know that these guys won’t let you down.

The absolute best team to work with. Their time dedication, attention to details when providing estimates and the consistent quality of output provided is phenomenal. I worked directly with Samantha Gilliam and she was so wonderful to work with. The whole team really helped me out during a tough situation. My team truly appreciates y 'all beyond words!

Arrived home at 9:30 pm after a weekend away to find a flooded first floor due to a plumbing break. Servpro team arrived 3 hours later and stayed until 4 am to make sure everything was in place to dry out our house. LeRoy, Anthony, Ty, Alex, Charles, Abraham and PM Victor were absolute professionals. Remediation was done timely, completed with care for my home and me. Communication with me and on my behalf with the insurance adjuster was efficient and all my questions were answered and addressed to my satisfaction. A+ for this group during a stressful event for my family. Highly recommend.

When a toilet valve unexpectedly broke and flooded the house, I was overwhelmed and didn’t know where to start. SERVPRO came through like absolute heroes. From the moment I called, their team was fast, professional, and incredibly kind during a stressful time. LeRoy, Ty, and Eman arrived quickly, assessed the damage, and immediately began the cleanup process. What impressed me most was how thorough they were. They checked behind walls, under floors, and in closets to see how much damage was done. They picked up debris and set up dehumidifiers to help prevent mold and soak up water around the house. Everyone on the crew communicated clearly, showed up when they said they would, and treated the home like it was their own. They truly went above and beyond, and I’m so grateful for their help. If you’re ever in a situation like mine, don’t hesitate—SERVPRO is who you want on your side. Absolutely top-notch service!

My home was severely damaged by storms in Houston on May 16, 2024. Somehow, in searching for help with water mitigation, I found ServPro. I am so glad I did! Right from the very beginning they were up-front with what they could deliver, clear when providing information or explaining issues, supportive, kind, and they even made me laugh while I was surrounded by destruction. From the onsite team to the office managers, they were just what was needed. Reach out to them when you’re needing help, they got you!

Servpro Spring/Tomball came out to our house in the late evening. After a very long day. This is during the 2024 freeze buzz. Vern, Dori and Ty were so AWESOME! We had a small flood due to an under the sink pipe issue.They were very professional. They explained what they would be doing. They answered all questions. My husband and I were very impressed with their professionalism. They were all polite and happy. They made this unfortunate experience as pleasant as it could possibly be. When your home is flooded it is stressful enough. It’s so nice to find a company that still believes in customer service. My husband and I prayed for the right people to help us. God is good. We highly recommend Servpro Spring/Tomball.

Very professional, knowledgeable and kind. Response time was amazing and the communication was excellent—efficiency at its best. Both Liz and LeRoy were awesome. I understood what was going to happen and when it was going to happen. I felt comfortable with this service in our home. Highly recommend. Thank you for helping us.