Cleanway Restoration & Construction

I really don’t know what to say about this place. I’m lying on the 1 star. They took advantage of my wife and I after the NW Arkansas tornado. They charged us over 39 thousand dollars for structure repair in 2 bed rooms, siding and soffits on 1/6th of our house and did the most embracing work I’ve ever seen. If you still have time to get out of a contract with them I highly recommend it Posted are just some pictures. Update 11/20/2024 Zero contact has happened from anyone from CleanWay. Starting to make calls to the BBB and Attorney General and hopefully not a lawyer yet. Cleaning windows we bumped our retaining wall of our house under the windows and the wall fell out! I guess they don’t do mason work either. Update June 2025 Proof of how they lie in my new pictures. Made several calls left on hold forever then never returned. They even said the guy I gave the checks to that they don’t even know the guy! Seriously their employees must be the only reason this place has any decent reviews! Get as far away from this place as you can! Hopefully next update will be after our day in court!

Aaron did a great job cleaning our carpets and upholstery (sectional and recliner). Our couch is several years old and looks new again. He took extra care with my very sentimental rocker.

We are so thankful for the Cleanway crew working on our home after the Cave City tornado. They’ve not only been professional and hardworking but also incredibly kind throughout the process. What stands out the most is how they’ve interacted with our son, who has high-functioning autism. They’ve been patient, respectful, and even let him feel included by helping out in small ways. That kind of compassion goes above and beyond the job, and it means so much to our family. We can’t recommend Cleanway enough!

We originally hired Cleanway in July for repairs due to the tornado in Rogers in May. The original estimate had things in it that were already done and the insurance wanted that removed, it took months to get that done, which took until last week to get insurance to approve it. We decided to hire them to get us in the dry (we had another co doing the roof), to close up the large hole in our house from a tree, water, and wind damage. The price included framing and siding, with a dumpster. I won't go into the price (very high), it needed to get done. The structure was completed, but the ceiling was done wrong (due to the whole structure being gone, we decided on a vaulted ceiling) the crew cut the boards wrong on both sides, so now we have to had an additional piece and lose a couple inches of wall to make it work. Then the siding. Took weeks and weeks to get, they told us their best crew was doing it. The joints don't line up, the siding was cut one way, then another, making it impossible to make it fluid, They ran out of siding and had to order more, that took more weeks, then the new crew had to finish a small triangular area with the vent. Took 4 hours to cut the piece for the top vent. There is still daylight to outside and the screen is ripped. When they finished, I asked the GM if he would approve this work for his mother and grandmother. He didn't say anything. The work is substandard with no pride at all. Communication is terrible, took days to call back, months to get an updated estimate, never called HVAC people, didn't clean up there is pieces of siding and nails everywhere. We chose not to let them do the windows (thank goodness), and because of the crappy work, we are not going with them to do any more work on our house. We paid them, because we stand by our work, but I would not recommend them for any job. They may have been good and reputable at one time, but they have new crews and don't have time to mess with small jobs. Although, our job was in tune to 142,000.00 If you want quality work in a timely manner, good communication, and pride in their craft, look somewhere else. it's fine, it's the side of the house you don't see. grrrrrr really?

We had our beautiful baby boy born on 10/14/24 and then unfortunately found out we had water damage in our home on 10/17/24. The only reason why we didn’t lose our minds is because of Kyler C! He was on the phone with us that same night walking us through the process and making sure everything was taken care of! Kyler was always available to answer our questions. The best part is he stuck to a timeline and made sure we got back in our house ASAP. This was important to us considering we just had a newborn. They handled our personal belongings with care and made sure everything was good before we moved back in. We are forever grateful for Kyler C and his team!!

My grandmother lives in Luxora,AR. On 5-22-22, her house caught fire. Her whole house had to be remodeled. We contacted CleanWay in Jonesboro, AR. About 2 weeks later. We were told her house would be completely finished within 3 months.. Tell me why she had to stay in an extended stay hotel for over a year and a half!!! You all would tell her that they had jobs in Jonesboro that they felt should come first. They would work one day. Say they were coming back the next day, and not show up again for two or three weeks. After a ridiculous amount of time my grandmother was told her house was done . She moved back into her house with it looking like this

I highly recommend Cleanway! They helped me replace my old carpet with luxury vinyl plan and they did an awesome job, it looks so much better now. Nate and his crew were great to work with as well, professional and on time.