SOS Restoration Los Angeles

I was really impressed with the water damage restoration service I received. Their pricing was clear and much more affordable than I had anticipated. Plus, the team showed outstanding customer service, displaying genuine empathy and professionalism throughout the entire process. They worked quickly and efficiently, and I can't recommend them enough!

I want to emphasize how fantastic this company's customer service is; they were super friendly and took the time to explain everything clearly. Their fair prices and lack of hidden fees were such a relief, especially during an emergency. The quality of the water damage repair was top-notch. I’d give them a solid 10!

Different trucks fully wrapped showed up at my house and they went to town! After they set up plastic walls, heavy duty machines they demoed my living room wall and kitchen. It ended up being a bigger job then expected. They billed the insurance directly. Fantastic job from demo to rebuild. Thanks for the great work!

Disgusting, money-grabbing company. They take advantage of people's situations. I specifically asked them if they worked with insurance, they responded yes, and then never communicated with my insurance. They came in and left machines in our bathroom (we asked why since we weren't using the bathroom and they said they fans would turn on if the bathroom reached over 80 degrees, which wouldn't happen since the bathroom was inoperable). TWO days later, they asked us for our insurance information - something they would have if they had contacted our insurance in the first place, but they never did. On the FOURTH day, they director sent us an invoice for the deductible, which was a red flag because why hadn't they been in communication with our insurance? We called our insurance and our insurance company had never heard of or heard from this company. We canceled the job due to their lack of communication with our insurance company and aggressive contact for payment. In response, they directly sent a bill charging over $2,000 for the service call ($750) and leaving their unused fans in our inoperable bathroom for four days (remainder). It's like they purposely dragged the days to collect money, because everything they charged for could've been handled the same day (correct steps would've been to 1: contact our insurance and 2: send an itemized bill to the correct party same-day). We sent a message to their supervisor to request a more reasonable price as the charge was outrageous and no actual "services" had been conducted, but the supervisor never responded, just the aggressive collections department two weeks later. I implore you to take your services elsewhere. Hiring this company is a costly mistake. Please note that I contacted them to ask them to make it right and in response, they sent an email from the collections department.

When we faced a flood emergency, they jumped into action without delay. What really stood out to me was that, even with the urgency of the situation, their rates were some of the most reasonable we received. The person who assisted us was incredibly patient, taking the time to answer all our questions. You really can’t beat the combination of quality service, affordable prices, and exceptional customer care.

Excellent work! They completely resolved the water damage I was experiencing. They also have a highly trained team that delivers excellent results.

Absolutely stellar service! Our basement flooded, and we thought it was a goner, but the company came to the rescue. They arrived incredibly fast, assessed the damage thoroughly, and got to work immediately. Their team was professional, reassuring, and explained every step. Our home is dry and back to normal thanks to their expertise. Highly recommended