Emergency Restoration & Cleaning

Wow. I'm so thankful that ERC was able to help us not only mitigate the damage from the leak we had, but navigate the entire claims process. I was initially hesitant about getting insurance involved and thinking about a more "crafty" approach to deal with it but turning to professionals was definitely the way to go. They were honest, professional and totally on top of it and helped us turn a potential nightmare situation into something that felt manageable. Our house looks great and I know the job was done right- what a relief.

On February 13th, a large redwood tree fell on my garage, causing significant damage. I worked closely with my insurance provider to begin the repair process, and AAA assigned Emergency Restoration and Cleaning (ERC) to handle the restoration work. From the moment I was connected with ERC, I had the pleasure of working with Jose Diaz as my project manager. I truly feel fortunate to have had him assigned to my case. Jose was outstanding—he kept me informed with regular updates, often on a daily basis, and always took the time to explain my options thoroughly. He made sure to answer all my questions with clarity and patience, which made the entire process much less stressful. Once the repair work began, another exceptional team member, Jorge, took over many of the hands-on tasks. Jorge handled several smaller but important repairs with great attention to detail. His work ethic and professionalism stood out—he consistently went above and beyond to ensure I was satisfied with every step of the process. Overall, I highly recommend Emergency Restoration and Cleaning. Both Jose and Jorge were exceptional to work with and are true assets to the company. ERC is fortunate to have such dedicated and skilled professionals on their team. Thank you again for the outstanding service!

I experienced a water intrusion leak in my master bathroom from an upstairs neighbor and I was referred to ERC by my insurance. Chris was so kind, professional and thorough during the drying out and demo process. He always explained next steps and I would feel comfortable recommending this company.

I have been working with ERC for several weeks. Without exception, the 12 or more individuals I've met are extremely kind, helpful, personable, and they've done a wonderful job of restoring my home after I had a leaky pipe in an inside wall. I would not hesitate to highly recommend them. Hayden, Eliseo, Alex and Francisco in particular made me feel like I was in good hands.

Our family recently went through a difficult medical crisis. When we needed cleaning services, ERC responded immediately. Eliseo came out right away, did an expert cleanup, and went above and beyond in every way. He was extremely thorough and professional, but in addition, his kindness, compassion, and willingness to help made a very stressful time a little easier. Eliseo, you were one of our angels that day, and we won’t forget you. Thank you.

I wish they had a 10 star rating option! We were in a very stressful situation the week before Thanksgiving 2021 with our home in Rocklin which we rent out. We live out of state and our property manager at the time was not responding appropriately to the leak issue. We had 3 restoration companies come out to quote us on the job. We received 2 quotes. ERC did not quote us...they said "the leak has been misdiagnosed and you still have a leak." Not only did Chad and his team take the time to actually look at our home before quoting but they made a solid effort to see if they could guage where the leak was coming from. They were honest and said we need a leak detection specialist to come out to properly diagnose it. This was the week before Thanksgiving and no one was available. Our property managers said I would need to make calls on my home to try to find someone. Chad made calls with me! He went completely above and beyond. We eventually found someone Dependable Rooter to come out the next day which was a Saturday. After dealing with almost no communication from our property manager for almost a week Chad would call and update us every few hours and sent a detailed description and photos of the issues and worked incredibly well with our plumber Dependable Rooter. Together they made the most dynamic team and I hope our misfortune paid it forward to a great new business relationship with Dependable Rooter and ERC. We have such peace of mind now knowing if we have an issue we know who to call and they will care for our home as if it was their own. Thank you ERC!!! My apologies it took so long to write this review!!!

Hue and Khua is absolutely the best! They went above and beyond and did an amazing job! I can not say enough about them, they truly make the company what it is. God forbid something else happens to my house, I will definitely call them! There’s still good people in this crazy world!