Fire & Water Damage Recovery

Fire & Water Damage Recovery were a pleasure to work with. The team's response time was quick. The project manager Justin and his team's communication, knowledge, and transparency made a stressful situation way easier to manage. Their adherence to timelines made it easy to coordinate the auxiliary work that comes with water damage. The actual remediation work was fast and the team provided pictures for every step of the the process. Chrissa the project coordinator did a great job managing the scheduling and made the invoice and payment process easy. Pricing was reasonable for the high quality of work performed. The invoice is fully itemized and transparent (down to the detail of consumables like filters, etc). I hope to never have water damage again, but if I did I'd go straight back to Fire & Water Damage Recovery.

Mike and his team at Fire & Water Damage Recovery were an absolute godsend during one of the most stressful times of our lives. After a major water leak caused significant damage to our home, we were overwhelmed and unsure of what to do next. That’s when Mike stepped in — and we’re so grateful he did. From the first visit, Mike was calm, compassionate, and incredibly professional. His crew arrived quickly, assessed the damage thoroughly, and immediately got to work. Their response time was amazing, and they handled everything — from water extraction and drying to restoring damaged areas — with precision and care. What really stood out was the team’s honesty and clear communication. Mike kept us informed at every step and treated our home like it was their own. The quality of their work is outstanding. If you’re dealing with fire or water damage and want a team you can truly trust, call Mike and the professionals at Fire & Water Damage Recovery. They turned a disaster into a smooth, stress-free experience — and we can’t thank them enough.

Update: I'm upping to 2 stars because Fire & Water did offer a partial refund — after we filed a complaint with the Contractors State License Board. I appreciate that they responded eventually, but only after a lot of effort and escalation on our part. I hired Fire & Water Damage Recovery for water remediation after a sewage backup, and I'm honestly shocked at how bad the experience was--especially considering the nearly $5,000 price tag. For "emergency services," this was already overpriced, and that didn't even include the $3,000 we had to pay separately for asbestos abatement. To add insult to injury, we later had to pay another $2,200 to a second contractor to fix the mess they left behind. At the time, I trusted they would actually do what they promised: assess the damage thoroughly and clean it up properly. Spoiler alert: they didn't. They didn't even move furniture in the basement to check all the walls. A month later--after we moved the furniture ourselves--we found mold growing on two of the four walls they had "cleared." The floor was visibly bubbling in multiple areas they claimed to have inspected. It doesn't take a forensic scientist to figure out they missed a significant amount of water damage. We reached out again and they sent their project manager to inspect. He confirmed what we already saw: several areas of obvious water damage they had completely missed. But instead of taking any responsibility, they offered to charge us again to remove the water they failed to catch the first time. At that point, we no longer trusted them and needed to get the mold addressed ASAP, so we hired a second contractor--who confirmed the mold was caused by moisture left in the flooring after the overflow and charged less than half of what Fire & Water did. When we asked for a partial refund to cover the cost of the work they missed, they deflected, denied, and demanded proof from the second contractor--as if any contractor is going to draft a formal report for free just to wade into a legal pissing match. They also claimed "anything could have caused the mold," which was honestly laughable, given that the mold was growing in the exact places they skipped and directly above the visibly warped flooring. It was textbook water damage. The idea that it came from some random, unrelated source is insulting to anyone with eyes. On top of everything, they tried to push us to go back to our insurance to get more money, suggesting, "Oh, people do that all the time for missed water damage." Really? So now they're essentially advising us to scam the insurance company because of their own failure? It's bad enough they missed crucial damage, but they were more than willing to try to milk the situation even further. And look, I hate writing negative Yelp reviews. If you check my profile, you'll see I'm usually handing out 5 stars like Halloween candy. I genuinely prefer to resolve things directly and be reasonable--especially in this case because I know most people dealing with water damage are stressed, angry, and overwhelmed. But we were kind. We were calm. We gave them multiple chances to make it right. And they still couldn't be bothered. Bottom line: I would strongly recommend steering clear of Fire & Water Damage Recovery. They do the bare minimum, charge a premium, and then act like any fallout is a mystery. I'm reporting them to the Contractors State License Board and considering small claims court--because that's how seriously I take this. I just wish they had taken the work (and their responsibility to their customers) half as seriously as I did.

I worked with Chrissa, Justin, and the WDR team twice in three months for two separate and unfortunate water damage situations. Chrissa usually handles office calls and scheduling, and her customer service is excellent - always answered calls (which is so important in these situations), scheduled quickly, and kept us posted on all progress. Justin is the site inspector and came by to evaluate the damage and planned repair. He provided estimates within a day, and we were able to get a restoration team on site for full restoration within a day or two (probably sooner if it was an emergency). Lastly, and most importantly, the restoration team was so considerate of my space, lining the floors to protect them, covering the walls to restrict dust, working efficiently, removing all trash and debris, and leaving everything clean. You never want to be in a situation where you have to call WDR, but I would definitely recommend them for a smooth restoration!

This company was very helpful when I called to get information on water damage. They explained everything clearly and were patient with me. The workers handled all my personal belongings with care and are very nice. I will definitely call them again next time a disaster happens. I now know who to call for restoration. Thank you!

These guys came through for me during the sale of my home, and it might have fallen through if it werent for the expedient service of Fire & Water Damage Recovery. They not only met our expectations but exceeded them. Cannot understate how grateful I am.

Had a great experience working with Justin and has team following an unfortunate leak that required much of my ceiling and insulation being removed. They were timely, did a great job, and Justin was incredibly responsive and willing to talk directly to other contractors involved in the process. Would highly recommend!