Paul Davis

Great work and communication across the board. We mainly worked with Matt S who showed patience, kindness, and provided a sense of trust throughout the process. No text or call was left hanging for over 24 hours (most responded within an hour). He was considerate of our conversations and work expectations. Any member of his team that be out is in contact with handled things with professionalism and transparency. The team was open to ensuring we were able to ask questions and feel comfortable through the process. I would recommend them to other friends and will use them again in the future!

Our first floor flooded March 7. The carpet was taken out. Several weeks passed with no contact. Eventually we got to pick carpet but takes 2 weeks for the order. But noone was scheduled to put it in, and took another 2 weeks to get it installed. The contractor messed it up, along with everything else they touched and the carpet had to be torn out and replaced again. There was a section of carpet they cut too short so they actually took a one inch strip of carpet and overlapped it. I'm still waiting on a fix for an area that wasn't laid right the second time. Had to ask for a new project manager because the first one kept making excuses when I said the contractor messed something up. I finally told him noone is touching anything else in my house until he sees the mess his guys created. He scheduled a time for the next day and never showed up. On the date of second carpet replacement, the new project manager showed up wreaking of alcohol. He finally fired the contractor company cuz they screwed up so much stuff and only sent one guy to move all the furniture, cut, and install the new carpet, and move furniture back, and so we had to wait longer for installation. Had to get new people in to replace the paint mistakes. They got paint on everything. (They had even gotten paint on my dog!!) When they saw the first contractors paint job she called it a complete redo which included painting 3 ceilings that weren't even part of the original claim because they had gotten colored paint all over the ceilings . The bathroom vanity ordered was 3/4 inch too short. There was a 3/4 inch strip around the whole vanity with exposed sheetrock. So they raised it up with some trim wood placed under the countertop. I was promised by first project manager that I could have doors and drawers however I wanted them because my vanity was not a standard size. We paid our builder extra to have the comfort height vanity.  The vanity installed was a standard size cabinet and the doors are not at all how we said we wanted them. We wanted them just like the original cabinet. Since March 7 we've been walking on cement in our bathroom. It took 2 guys 2 days to lay tile yesterday and Monday in the one bathroom. Now they are supposed to grout today and after waiting til almost 10 for them to show up I text the operations manager. He replied the tile guy is sick. So why didn't someone tell me? It was supposed to be a Monday and Tuesday job and I'd get my bathroom back on Wednesday, but today, day 3, I have a toilet sitting in my shower. Tomorrow makes 23 weeks of this mess. Don't count on anyone showing up when they are supposed to, and one morning expecting carpet installed, I woke to a text that the work crew was detained by I.C.E. and wouldn't be coming. I couldnt make this stuff up if I tried, especially some of the excuses I've been given for no shows. Then when tile was scheduled for install, I got a text saying it was on back order from Home Depot and HD never called to let them know. Turns out, they don't carry that tile in stock and it was never ordered. This whole thing has been an overall lack of communication, lack of attention to detail, lack of responsibility, lack of consideration for the customer, lack of professionalism, and lack of ability to understand how traumatizing this has been on myself and my family. The comment to call your number is pointless. I call at least every week and nothing has gotten done. Had a heart to heart with the receptionist this morning. She's the only one who seems to be able to get things done for me.

I would rate this company far below one star if possible. I hired them to repair damage to my home from Hurricane Helene, and the experience has been a complete nightmare. As a retired Army combat veteran and former police officer in the Savannah/Chatham County area, I take pride in my integrity, and I share this background to underscore the credibility of this review. My ordeal began in October 2024, when the company sent an estimator to assess repairs for my roof, fence, siding, shutters, and shed. However, three weeks later, I received an estimate that only covered the roof. After repeatedly following up, I received an updated estimate two weeks later, still missing several items. Despite promises, the estimator never contacted me. I eventually reached out to my insurance company to inquire about the delay in approving the repairs, only to discover the estimator had failed to submit the necessary photos, even after multiple requests from my insurer. I took it upon myself to send the photos directly, and the repairs were finally approved. By December 2024, I managed to schedule the work. The first appointment was set for the first week of December at 9:00 AM, but no one showed up, and I received no communication. When I called at 10:30 AM, they said the technician was sick and rescheduled for the following week. The following week, the same thing happened—no one showed up. I had to call the company once again. They assured me they would send a different technician, who finally arrived two hours later. He apologized for the delays and promised to personally handle everything from that point forward. At that time, I paid an $8,000 deposit, and the company scheduled repairs to begin on January 6, 2025. On January 6th, no one showed up, and I received no communication whatsoever. When I called at 10:00 AM, the same employee who had scheduled the repairs did not know who I was and had no record of the appointment. After reminding him of our prior interactions, he finally recalled who I was and promised to call me back. That call never came. At that point, I lost all trust in the company and canceled the job, requesting a refund of my deposit. This company has shown complete disrespect and disregard for its customers. They consistently failed to communicate, repeatedly broke their promises, and took no responsibility for their mistakes. I strongly advise others to AVOID THIS COMPANY AT ALL COSTS.

I loved my experience with Aly and Amber. They communicated every step of the way and explained the process. They provided more information and explanation than my insurance company. Don was always on time and eager to get the work completed. I pray I won't need their service this year but if disaster hits, Paul Davis Restoration of Greater Savannah gets my business.

DO NOT WASTE YOUR TIME HERE!! PLEASE READ!! I have never experienced a business with low professionalism as this one. I reside alongside my brother Patrick Bowers who was the individual that requested the services from this company HOWEVER, I am a first hand witness to his time being wasted, and also the unfilled promises that were given when it came to the CONSTANT not showing up, having to reach out to the technicians in regards to them not showing just to be rescheduled and it happened AGAIN! Also, after money was given 8,000 DOLLARS TO BE EXACT appointments were made for the job to be completed just for the technician to not show up nor communicate that they would not be coming. It is VERY UNPROFESSIONAL to not communicate with paying customers when someone is not going to show to do a job that has been paid for. Lastly the most infuriating part of it all when phone calls were made to the business regarding the no show after money had been paid the technician claimed to not have known of my brother AT ALL. HOW UNPROFESSIONAL CAN YOU BE to not know your customers and why should we have to remind a business that we have paid that we are indeed a paying customer and are waiting services that are STILL INCOMPLETE. I do NOT recommend anyone to spend their money here as they do not respect their customers , constantly give you the "run around" when it comes to getting the job done and have VERY POOR COMMUNICATION SKILLS when it comes to keeping the customer informed on the job getting done.

I am so very pleased with the results of my flood-created repair/renovation by Paul Davis. They were professional, the quality of the work was excellent, and I felt well taken care of. The tile guy sent was meticulous and artistic, Sue the painter was careful and thorough, and the carpenter Don was top notch. Paul Selman was my project manager and he was on top of it all. He paid attention to my needs and desires and communication was timely and complete.

Professional, fast, courteous and understanding. Great staff, Dakota in the office better than great.