SERVPRO of Downtown St. Paul/Team Rossum

I wanted to share my experience with the team that came to my home after a sewer back up. Unlike my insurance company that took over a week to send out an assessor, servepro and specifically James and his team that came immediately to take photos and asses the damage. They were all very professional, kind, clean , on time, thorough and did a fantastic job removing what was damaged by the flood. They left the damaged rooms clean and were careful not to damage anything with a very small work space due to all of the content needing to be removed and placed in the center of the room. I would recommend this team to anyone who has an emergency and needs an honest, hardworking , professional team that walks you through everything and delivers. Thank you to all of the guys that came to the house.

Quick , efficient service- especially in a time of stress with water damage. James was thorough, courteous and prompt. I appreciated the call ahead of arrival every time. Daily visits until everything was dry and the area was always left clean ( pulling up carpet/ flooring etc). Highly recommend

We had a plumbing issue in our upstairs laundry room that caused water damage in several locations of our home. Roni came out quickly and assessed the situation and was super friendly and helpful. James did all of our mitigation work, and was equally as wonderful. He was able to do check ins at times convenient for me and was really conservative, doing everything he could to dry things in place for us. We were told a couple different times that we would need to demo some areas but James kept at it and in the end, everything dried in place and we didn’t need to demo at all. I would call Servpro again, but of course I also hope I’ll never have to!

Within 2 hours of contacting ServPro, a technician was here determining how to dry the water that leaked from our washing machine. We had water on 3 levels of our home below the washer. James identified the wet areas and installed fans and dehumidifier units that effectively dried the water in walls, ceilings and carpet within 3 days. Austin came daily to monitor progress and determine when equipment could be removed. Their quick service saved us from extensive water damage and repair. They communicated and explained things clearly and thoroughly. We are so grateful to them and highly recommend calling ServPro for help if you have a water issue in your home. Thank you, James and Austin.

The team that helped us with our water damage were great! James and Austin were always promptly on time, answered all of our questions and were respectful of our home and our needs. I would definitely use ServPro again if needed in the future

From working with Roni, Austin, Jose and Eddie, the experience working with ServPro was easy and honest! They were willing to work within my schedule and made sure I was satisfied with the work. They also explained exactly what job they were doing and why...very knowledgeable! Definitely recommend!

James Robinson from ServPro was very professional. He answered all my questions, showed the results of the moisture testing, and provided a call ahead each day over the 7 days he had to monitor the drying process. Given the headache of having a severe water leak damage my house, James made the recovery effort extremely less stressful. Kind Regards, Nathan