Restoration 1 of Rancho Cucamonga

We had a water leak in the walls of our home that we did not know about until I stepped onto our laundry room floor and water came up from our laminate floor seams. We called Restoration 1 in Rancho as we were not sure where to start in the process. My husband spoke with Vanessa and she let us know where to begin and how to involve our homeowners insurance. Their friendliness, knowledge and fast service with helping us out the same day we had a leak was very reassuring. The plumber came to fix and stop the leak the same day and Kenny and Dan came out to see the damage and let us know they could take care of it quickly and would work with our insurance. Kenny and Dan set dryers up and were here to answer any questions when our insurance adjuster came to inspect. We have never had to make a claim before and Kenny and Vanessa were so helpful in walking us through. Kenny and Dan explained what they would be doing and got started quickly. They covered, contained and taped off the areas that needed to be taken out to keep the rest of the house clean. They ran many dryers, and air filtration along with sanitizing the air. Dan was the one who did most all of the demo. He was such a hard worker, clean, attention to detail and one of the kindest young men we have ever had work in our home. The damage from the leak was more encompassing than we originally thought after our walls were opened up. Kenny and Dan let us know and worked closely with our insurance to keep them informed so that it would be covered. Everything took a week and a half and we are done with the phase of getting the ruined material out so we can begin the reconstruction. Our experience with Restoration 1 Rancho was excellent! I would highly recommend them to take care of most any type of damage. They know what they are doing and do it well being above reproach. So thankful for you all Vanessa, Kenny and Dan. It was a blessing having you here to take care of us. You made a stressful situation much, much easier to deal with. Their customer service is amazing!! Kenny and Vanessa both thanked us for choosing them to take care of our mess and gave us the sweetest thank you card and gift. Pictures below! We will have to update when it is all completed. Thank you Restoration 1 Rancho… we will refer you to everyone! Graciously, The Cellini Family

We had a pipe burst that made a terrible mess within and beneath our home. The Restoration 1 team from Rancho Cucamonga came out to our home in Pasadena over the course of several days to assist with our mini disaster. General Manager, Kenny, is knowledgeable, pleasant and so easy to work and communicate with. Vanessa, his wife, was so supportive and knowledgeable on working with me to prepare our insurance claim. Dan, our day to day clean up person, was a gentleman and one of the hardest working people I’ve ever witnessed. Should you ever find yourself in a home emergency, this is the team to contact!

Highly Recommend Restoration 1 of Rancho Cucamonga! We had a previous water leak in our master bathroom and initially hired another company to handle the repairs. Unfortunately, we later discovered that mold was still present. That’s when we contacted Restoration 1 of Rancho Cucamonga, and we couldn't be more impressed with their service. Kenny and Vanessa were incredibly responsive—they came out the same day to assess the situation. It was clear there was still mold growing, and they immediately put a plan in place. Dan arrived the very next day to begin the remediation process. He was a true professional—hardworking, thorough, and committed to making sure the mold was completely removed. He even stayed late each day to ensure the job was done right and that the mold wouldn’t return. If you're dealing with a leak or mold issue, I wouldn’t trust anyone else. Restoration 1 truly went above and beyond. Thank you again to the entire team!

I can’t even begin to express my full gratitude for Vanessa and Kenny, but I’ll try! The first thing I think of is trust. You can feel the genuine care for wanting to help, solve and explain clearly what is happening and what needs to happen. We are renting our home and called them to ask about a sticky situation we had with an unknown leak in our rental house. Not only did they drop what they were doing to answer my call, but Vanessa explained everything that should happen and in what order. Then, Kenny came over to our home (the landlord hadn’t even called me back yet) to check out the situation for us and walked me through everything! He showed me where the floor and wall was wet, took pictures for me and offered to explain the situation to my landlord for me. Vanessa checked up on us multiple times to see how we were doing and how the leak was getting handled. Even though our hands are tied with what the next steps are since we don’t own our home Vanessa and Kenny have been nothing but the best at communicating, support, experience, and professionalism! I would never go anywhere else to help with something so serious.

Wanted to leave a great review for the team at Restoration 1 of Rancho Cucamonga. We had a slab leak in our 30 year old ADU a couple of weeks ago. Upon discovery of the problem, I reached out to friends in the industry before selecting a restoration company. I have heard horror stories from people that have had SP and SM work on their properties, so I knew I wanted to stay away from them. I was fortunately referred to Restoration 1, and it was certainly the right call. Vanessa, Kenny, Dan, and the rest of the team that worked on our problem were first rate, and great communicators through the entire process. I own and operate a service business as well, and we strive every day to deliver the experience I received from Restoration 1 of Rancho Cucamonga. While I hope to never need their services again, I know who I will recommend to others without hesitation, and who I will call should we need their services in the future.

Restoration 1 of Rancho Cucamonga was incredible! When we had water damage, their team responded quickly and professionally. They explained the entire process, worked efficiently, and made sure everything was completely restored. The crew was courteous, knowledgeable, and truly cared about getting our home back to normal. Highly recommend Restoration 1 for anyone dealing with water, fire, or mold issues—they make a stressful situation so much easier!

I can’t say enough good things about this restoration company! They came out right away when I had a water leak in my home and handled everything quickly and professionally. The team was knowledgeable, courteous and made sure I understood every step of the process. They worked efficiently to get the water cleaned up and prevent any further damage. What could’ve been a stressful situation was made so much easier thanks to their fast response and great communication. Highly recommend them to anyone dealing with water damage!