Wet Basement Solutions

This company is exhausting to be completely frank. Initially requested 3 jack posts with three reinforcements to be installed as one was already done. I was advised by Steve the one previously installed needed to be replaced because it wasn’t self adjustable. I agreed. He told me they would come in with bottle jacks to lift the house and level the floors. It took three quotes to get it correct. Once I agreed, they started the work. They did not use bottle jacks to lift my house and the floors were not even. The office called for me to pay the bill and had no idea the house needed to be lifted. When I didn’t feel comfortable doing that because I knew they would not come back to finish the work, they agreed to me paying half the balance. They told me they would come back numerous times over the course of a few months to raise it 1/8" at a time. Upon the first raise, I noticed my upstairs wall was bowing where the initial post was installed. When they came the second time, I had to show them which ones to raise (which is wild if you think about it). They never once checked my house to see if they were raising it correctly until I showed them. Shortly after the second visit, I received a call from someone I’ve never talked to demanding the remainder of the payment. When I explained the work wasn’t done and I was advised they would return, it was met with push back about how they were done with the work. As the homeowner who sees the uneven floors and the sunken support beam everyday, I knew it wasn’t. But, I was tired of fighting with this company, so I paid the remainder of the bill. I was left with a jack post that doesn’t have the turning rod to adjust it and the others are so far bent, they’re basically not usable (because they didn’t use bottle jacks). Thanks for that, that was so kind of you after the thousands I paid for them!

I highly recommend this company. Their professional and straightforward approach made the entire process easy. They provided a realistic quote with a detailed sketch, and the price never changed—no upselling, no hidden fees. The team came all the way from Syracuse to Tompkins County. They were punctual, respectful, and always cleaned up after themselves. They even installed practical supports to stabilize our home. From the friendly scheduler to the hardworking crew, every interaction was a pleasure. They delivered a high-quality job on time and at a reasonable price, and I couldn't be more pleased.

Jeff, is honestly the best. We had 4 different quotes and we went with Jeff & his team, and thank goodness we did. He's honest, to the point, won't try to upsell you or overcharge, extremely efficient and clean! My husband and I wish we could use him more for other projects! Would definitely hire him again.

Their guys came in and took care of my water problem. They were professional and left the job clean.

Wet basement solutions did an excellent job putting up these steel braces that instantly prevents my wall from caving in and now I can reverse the damage to the wall with bimonthly maintenance Mike B, Daniel and Brayan all did excellent and efficient work

Wet Basements Solutions is a remarkable co to handle your basement problems.They are great to work with and they ex̌plain what they are doing.They left my crawl space very neat. The young lady that works in the office is very pleasant and if you have a question she doesn't act like you are bothering her.

We recently had our basement upgraded by Wet Basement Solutions, and we couldn’t be happier with the results! From start to finish, their team was professional, hardworking, and incredibly detail-oriented. What truly set them apart was their honesty and integrity. After completing the work, they thoroughly inspected everything and discovered a small issue. Without hesitation, they informed us about the issue and took full responsibility. They went above and beyond by redoing the necessary parts of the basement — no excuses, just a strong commitment to delivering high-quality work. The final result is absolutely stunning, and we now have a better basement. We highly recommend Wet Basement Solutions to anyone looking for reliable, skilled professionals for home renovations. A fantastic experience all around! Kudos to Steve, Brian, Mike and the whole crew.