SERVPRO of Downtown Chicago/Team Nichols

Heather and her team were amazing! It is always a wonderful turnout when they show up! Thank you for your services! I hope we don’t need to use you again too soon but we know definitely who to call!

I can't say enough positive things about this team. They are responsive, knowledgeable and kind. They felt like a part of our family by the end of the project. Importantly for our complex situation, they were a big help in navigating the insurance process. I am confident that our rebuild would not have been completed to the standard it was and as promptly as it was if we hadn't engaged them off the bat. Katon was the first to our downtown Chicago job site and immediately made us feel at ease and supported as he and the team completed board up and debris removal. He arrived within minutes of our call and came back several times to ensure the work withstood the weather. Mike's leadership throughout the process was stellar, especially during the final clean up. Mike can fix anything. They communicated clearly and always followed through. They were punctual. They worked quickly with high attention to detail. They care. Though we are thrilled and grateful to be at the end of our project, we miss them!

Had the most fantastic experience with Servpro. We had a leak and needed to call them in an emergency. Russell and his team were at our place within hours, kept me informed as the day went by, made themselves available so we could talk despite my hectic work schedule, AND they dried our situation out within 24 hours! Highly recommend if you need water remediation.

Rob, Johnny & Marco were great! Very professional and considerate too.

I cannot say enough GREAT things about this servpro. Unfortunately my husband and I were victims of Captain Rooter in Chicago. They sent some unlicensed plumbers and caused a massive leak behind the walls. Talk about a disaster. Ugh. It was/is...sigh. Bobby and Greg came and saved us. Legit. Water damage is such a PIA! And it's devastating and scary and angering. But this team, they came in, assessed the damage, got all our ducks in a row. This team is so responsive. They brought in all the equipment. They DEFINITELY know what they are doing. Fans and blowers and imaging. Top notch! We were overwhelmed when we had the flood and you can't trust anyone and everyone is lazy. Not this crew. Not this branch. Every member of the team was excellent. I can't remember all of their names but Greg and Bobby were our point people. They helped get us dry. They helped us file a claim with insurance. They helped us find contractors to fix the damage. I cannot say enough about this team. Probably the best service we have had from a blue collar company in at least 3-4 years. We could tell that everyone knew exactly what to do. And the best part, they got it done so quickly! Chicago Fire and Water restoration was telling us they couldn't come out for 3 weeks! Aye. Needless to say, if you have a disaster in your home, go with this Servpro. They were EXCELLENT.

You can trust this team with any project. Servpro told us they would make our house look better than it did before it sustained damage and they kept their promise. Mike & Mikey were professional, details oriented and thorough in addressing the interior damages we dealt with at our home. While we hope to not have to deal with any emergency repairs in the future, we will be referring this team to anyone we know that has to deal with a similar situation, they are the best around.

Bobby and his team are simply the best! They always go out of their way to make sure you get the best service. They do all the hard work, deal with the insurance companies directly, and restore your home or business "like it never even happened" while you go on with your everyday operation! Servpro is the only company I would ever trust with my home.