ServiceON Appliance Repair

Ivan arrived on time and went straight to work trying to figure out why my dishwasher left moldy dishes if I had not used it in several days. He did a great job solving the problem. He answered all my questions, and left the area as he found it, very clean. He was very thoughtful and considerate. He’s a great guy! Thank you, Ivan!

Repairman, Ivan, seems to be very good at his job, and knowledgeable about products. He gave me good advice about how to operate it, clean the filter, etc, and when to think about replacing it. It's more than 20 years old, which really says something about Miele quality. Recommend this repair company!

Consumer Alert: Potential Scam by Serviceon Inc. / Serviceon Appliance Repair / Qn Service Appliance Repair I want to share my experience to warn others about potential fraudulent practices by a company operating under the names Serviceon Inc., Serviceon Appliance Repair, and Qn Service Appliance Repair. I contacted this company to repair my Viking refrigerator, which had been cooling inconsistently. A technician with a heavy accent arrived and briefly examined the appliance by pointing his cell phone toward the compressor. He claimed that the compressor needed replacement. His visit lasted no more than five minutes, during which he charged me $145 in cash and left, promising to send a repair quote. Three days later, I received a quote of $7,900 to replace the compressor and seals. This raised my suspicions, and I decided to seek a second opinion. Another appliance repair company identified the actual issue as the circulation fan and thermostat, which they fixed for $480. When I called Serviceon to discuss the misdiagnosis and requested a refund, I spoke with someone named Michael, who refused to provide the company’s address or the owner’s name. Although he initially promised a refund, he failed to follow through despite my repeated attempts to contact him over the course of a month. I am now pursuing legal action against this company. It is concerning to think about how many consumers may have been misled by such practices. To fellow consumers: I urge you to exercise caution when dealing with this company serviceon Inc. I will be reporting such incidents to: •    Better Business Bureau (BBB) •    Consumer Protection Agencies •    Online Review Platforms (Google Reviews, Yelp, etc.) By sharing this experience, I hope to help others avoid falling victim to similar practices.

Technician arrived on time but could not speak English and needed to use a translator in his phone. He clearly had no experience. Took a small panel off the back of my washer, did nothing and said it was the pump and it would be $300 plus his work. But then said the parts were not available and I should just buy a new washer. I paid the $75 service fee and told him to leave. My washer had flooded the laundry room. This was not the first time but it seems to do this when unbalanced. After he left I called another company and spoke to their parts department. They did in fact have a pump available for $80 not $300. However, I decided to clean up the mess, run a small gentle load and roll the dice. Washer reset itself and has been working just fine all weekend. No repairs needed. So glad I did not pay these scammers $300 plus for nothing. Do not use this service!!!!

Good service, professional and courteous. Parts and labor costs were reasonable. I had a home warranty for my new house which covered the fridge but the soonest they could come out was in four days to assess the problem. Too long. I called this company and they came out same day, told me what was wrong, how much it would cost, and they could be back within 2 days to fix it. They came back the next day and fixed it. It was 24 hours to assess and fix the problem from the time I first called.

Ivan was unprofessional, rude and did not know the product. We have a brand new Miele washer/dryer set. The dryer never dried as advertised when on the extra dry setting. Ivan came out twice and the second time was gas lighting me saying the clothes were dry when they weren't. When he was on the phone with Miele they asked him if the dryer was achieving the desired temperature, he looked at me with a quizzical look. Me, trying to help him figure out the desired temperature from his computer screen, leaned over. His reaction to this was barely contained anger. Just trying to help you dude. It appears he in his report to Miele said I had unreasonable expectations because when I called to say the dryer was still not working as intended they refused to send another technician saying it was a "use and care issue". Thankfully, after asking Reddit, I found one setting that was not properly adjusted to our area (conductivity). I made the adjustment and the dryer now works perfectly.

We needed emergency service on our LG refrigerator. We needed a compressor replacement before all our food spoiled. Technician was sent to our house within 2 hours and had everything needed to make the repair. It was a very pleasant experience. Thank you for helping us.