G & W Whims Appliance Parts

Wonderful experience today with G & W Appliance. Today, is my first day of vacation. I woke up thinking it would be a day of R&R only to discover a refrigerator failing to maintain an appropriate temp and leaking water. I had two another repairs I ended up working on, but at least I was able to get them out of the way and thank God these issues waited until I was off from work with more time to relax. Always have to look at the bright side of things! I called G&W, the first Appliance repair business with a 216 area code. I look for the 216 because of past experiences. Many businesses don't prefer to come where I live. Bill answered the phone and informed me that none of their repairmen are working today. Understandable because it is the Saturday before Christmas. As we were about to conclude the call, he said, "I really wish I could help you," and then asked for more details. Bill was very generous with his time and walked me through troubleshooting that got my refrigerator working. He gave me the details about the part that was going bad and suggested that I could save money by replacing it myself. He walked me through what the process would be. I checked online and Bill's price for the part was very competitive. By the time I made it to G & W to buy the part, he had loaded a YouTube video to make sure I would be OK with installing the part. He welcomed me to call back if I needed any help. There is a broader story here that deals with race and location. I'm black, Bill is white, I live on the Eastside of Cleveland and Bill's shop is on the far Westside. I should not be so surprised that Bill was so helpful to me, based on those two factors. The world would be such a better place if we had more Bills in it. Bill thank you very much for your kindness today. I sincerely appreciate it and I hope this review brings more customers your way.

I have used G & W Appliance several times to fix appliances in a rental unit that I own in Lakewood. The kindness, high quality of service and fairness of pricing provided by Judy and Bill is nothing but exceptional. They are the only company in which I would call to repair my appliances. I could not have ever asked for better service. On. Scale of 0 to 100, I would rate them 1000. I would recommend them to anyone who is in need of the repair of an appliance. Bill and Judy, thank you very much for the services you both have provided to me.

The refrigerator part of my refrigerator/freezer stopped cooling. I called several repair shops, never got a call back. I was thrilled when GWBWhims called back. They gave me an appointment time. Then I received a call to see if was OK if he came a day EARLY! Very pleasant, very professional. He explained to me what the problem was, gave me a a list of options on what can be done, then suggested what he thought was most reasonable. In less than an hour my refrigerator was purring. Excellent service!

Great company! I needed my fridge repaired and called everywhere trying to find someone available. They were the first to call me back, schedule a time, and fix my fridge! It took 2 days and Will immediately knew what was wrong with my fridge so after a small bill later he assured me everything was good to go. Also the work has a 90 day warranty. I will definitely call them again if/when (the joys of homeownership) another appliance is on the fritz.

I was having a strange issue where the evaporator fan on our refrigerator would occasionally rev up and then stop repeatedly. It would also occasionally display an error code for the evaporator fan. I called G & W Whims. The repair person order a replacement fan, and replaced it a week later, but it didn't help. Had the same behavior and occasional error code. When I called, they asked me to give it more time, but I went ahead and scheduled the repair person come back in a week. He showed up, and the error code happen to be displayed. In so many words, he essentially said he didn't know what the problem was and wasn't going to waste his time trying to figure it out. He did refund the initial repair cost, which is why I'm giving them 3 starts. I called Sears, and their repair person diagnosed the issue in about 10 minutes using the on board diagnostics. It was a variable speed motor, and the slower speed setting was what caused the issue. We reset the fan connector on the control board, and it fixed the issue. He gave me the part number for the control board and showed me how to order and replace it myself in case the issue came back.

I called this company on the recommendation of the place I purchased this appliance from. I was immediately put on hold for at least 10 minutes & was ready to hang up when someone picked up the phone, said they'd call me back in 5 minutes. They never called back. I called them the next day & maybe 2 words into the conversation was hung up on. I immediately called back asking if they could hear me, which they could. The hangup was immediate, no second hello or anything, just click! They were to send someone the next day but call first. No call again. So I called & was given a 2-4:30 arrival time. It was pushing 4pm & getting very late. We're near 80 years & it's getting too late to have someone working during the evening. My husband still works & would be coming home & I needed to get dinner. So I called saying it was getting too late & to reschedule. I had tried to get someone out all week long & here it is Thursday & I'm still trying. I immediately got such an argument I couldn't get a word in as I was getting yelled at! It's awful when you get treated so rudely, so unlike the way I was brought up. So I cannot recommend this company & I've told that to the person that recommended them as well. I then called J&J Appliance near me, he remembered me, & he's been so wonderful to deal with for nearly 50 years. He's sending someone out today!

Very courteous and helpful technician answered the phone and offered assistance, despite the fact it was his day off (Sat) and he just happened to be in the shop. Was very thorough and patient in helping me diagnose and temporarily resolve the problem. As a result we can use dryer until the necessary part becomes available. I will certainly use G&W to do the final repairs and trust they will be fair and professional.