Solutions Pest & Lawn

Ordered a product, they told me it was damaged in transit but would not give me a tracking number or a shipping company. They refused to do anything because I didn't buy their insurance, horrible company to order from, pretty sure they're running a huge scam on people. Would give negative stars, reported to the BBB.

I've been a customer of Solutions for 12 years. They've always provided excellent customer service, and their new website is extremely helpful for the DIYer like myself. I've learned a lot from their videos, and was even more excited to learn about the local stores in the Houston area. The store staff are equally knowledgeable and provide excellent advice.

It’s good to meet people that shoot you straight. Suzanna P did a wonderful job on telling me exactly what I needed and mixing ratios. No hassle no upselling it was a pleasure doing business with her.

Had to wait 25 minutes for 19 boxes because the lady at the front desk doesn't know how to work with 1 customer at a time, and messed up my purchase because she wasn't focused on one thing at a time. To top that off, I also had to load all 19 boxes in my vehicle by myself, because of her not focusing on one customer at a time. If someone above her could please train her to focus on 1 customer at a time. That would be nice.

Extremely deceptive shipping practice. At checkout and on receipts it shows $0.00 shipping but they put a LARGE freight cost in small print under each item. Also called within 4 hours of placing the order and was told I couldn't cancel it because a label was already printed. Will be submitted to BBB.

I bought 6 gallons of Aquashade pond dye online. I never received a email confirmation of shipping for a week so I called. The lady said they were out of stock. I asked if she would cancel it and she said "yes, I will do that". Another week went by and I hadn’t seen the credit back into my credit card. So I called multiple times and left multiple messages. After the fourth day of trying to get ahold of someone, I received a call from a man who said he’s not sure why I hadn’t been credited and sees the notes to cancel my order. He said he’ll take care of getting it cancelled. The next day, the aquashade arrives damaged. It was poorly packaged in a thin cardboard box with very little tape and was already leaking. I attempted to pick it up and the bottom broke out because they only used a small amount of tape on the thin box and the tops of the bottles weren’t taped either. Two gallons of aquashade exploded as they hit the driveway. It’s been 5 days and the drive doesn’t look any different. It’s blue. I’ve pressured washed it and tried everything but I reckon it’ll be there for years. I emailed the "problem with your order, we care" email that came after the product arrived damaged. After about 5 days they responded and said essentially "not our problem" aquashade seals are known to leak and be do well enough boxing our products. This all could have been avoided if they would have cancelled the our as I asked and by shipping it in a better box, that was taped well, with the aquashade inside sealed plastic bags. Ive bought many chemicals from other companies, including other acid based products, and all come with a bit of extra attention during the packing phase to ensure they don’t leak during transport. I asked for a refund from Solutions and they ignored the request.

Come here if you want to save money on your pest control by doing it yourself. On my last trip Jerry was very friendly and guided me on how to deal with certain pest issues. He is knowledgeable and explained the products in great detail with comparisons to similar products, efficacy, pricing etc. Hope I don't have to come back here though!