Universal TV Techs

GE scheduled this company to provide warranty service for a brand new chest freezer not / never working properly. UTT contacted me timely within 1 day via text and asked for a picture of the appliance. UTT later stated they do not service chest freezers and canceled the appointment. They only communicated via text message and did not identify themselves in the message, so I assume, but do not know for sure, it was UTT.

When GE Appliances Customer Support assigns you a service technician for warranty work, you have no choice. I was nearing the 1-year warranty deadline and needed to have a broken shelf rail repaired on the fridge door. I contacted GE Warranty service to set up a tech visit. We received a text message from ASCUSA (UNIVERSAL TV TECHS, INC.) to schedule an appointment. The service tech arrived on time and on schedule. He diagnosed that because of how the inside of the door is made, the fridge door would need to be replaced. He photographed the door and the Serios no/model no. We waited a week, received a text saying WO 109135 had been closed. "Warranty repair work was denied. WO is closed out." I recontacted GE Appliances and while on the line, GE Customer Service Contacted ASCUSA, who indicated that tech did not provide photos and had not provided feedback on problem. Since two weeks had transpired, we were now past the end of the warranty. GE considered us "out-of-warranty." I cannot believe the level of total incompetence demonstrated by both ASCUSA (UNIVERSAL TV TECHS, INC.) and GE Appliances for sub-contracting service calls to them. GE was adamant that they would not cover the warranty issues. ACUSA insisted we had to contact GE. It was the circle of death. The GE Customer Support person was rude, overbearing, would not listen and had the customer services attitude of a mosquito. I will never purchase a GE product again, nor can I entertain every using an incompetent firm like ASCUSA (UNIVERSAL TV TECHS, INC.) again! How do these companies stay in business?

I had to utilize this company through the extended warranty that I had on a washer I bought at Lowe’s, and would never voluntarily use them again. When I set my "appointment" for 8:00-12:00 on a Monday, I expected to actually have an appointment of some sort, and stayed home from work for the morning. The technician was supposed to call in advance of arriving. When no-one had shown or called after several hours, I called the office to confirm someone was still coming. I was told that my "appointment" had been cancelled, and that they had NO PLAN TO NOTIFY ME about that. They seemed to think they were being gracious by offering me a 1:00-5:00 "appointment" for the following afternoon. I took it, thinking by the next evening I would have a functioning washing machine. Silly me. So I stayed home from work the following afternoon, as well. Did I need to? The technician finally showed up at 4:50. It took him about 10 minutes to say "yup, your machine doesn’t work." They had no plans to fix it; just diagnose it. He said they needed to order a part (and that they might have one in the office). After over a WEEK, I called back to see about the part. It turns out that after an entire week, the part had just been ordered THAT DAY. I was given the excuses "we’ve been very busy" and "the guy who orders parts was out." Apparently these people are making plenty of money somewhere, and have no need to be responsive to customers. I’m sure that I (and all readers of this) can do better elsewhere.

Repair guy showed up to ‘fix’ my GE wall oven. I have had numerous service calls with this unit and original one was replaced. Same problem now. Intermittent power to the control panel. Guy comes in, unit powers up, I said yeah, that’s the deal. Intermittent. More off than on. I was a little testy, but about GE, not the guy, yet. I said it would be unacceptable to just say ‘well it’s working now’. That’s what he does. Like a little baby packs up his repair bag and starts to leave. I ask for his name and he keeps walking. I demand his name and he gets in his car and just leaves. Not being a Karen here. Seriously. I had no idea who he was or who he works for. Called GE and they told me the company name that the work was farmed out to. Set up an appointment for over a week from now with another sub. No oven. No microwave. Had to go buy a counter top one. So, complaint is about GE, and this company. I will call company soon and can guess how that will go.

My appointment was pushed back 3 days in a row and not once was I informed. Once the tech finally came out, he said that he would have to order parts after I had to point out to him what needed to be done and how to fix the issue. Then, a week went by before I had to contact the company again to find out what was going on. Apparently, because I removed the track on my refrigerator's freezer door, the technician could not work on my refrigerator because I had "attempted the repair myself". I'm not sure what constitutes "repair" to this company but the only thing I attempted to do was save the food in my refrigerator. The track on my freezer was damaged and I could not close my freezer door. So, I removed the track to be able to close the freezer and prevent all of my food from spoiling. I have used numerous repair companies in this valley and I have never dealt with a company so full of incompetent people who are both grossly inconsiderate and lazy. If you want your time wasted, give this company a call.

I would put zero stars if I could. Our warranty for our dryer through Home Depot has been the biggest joke and waste of time and money. It's day 12 and this company still hasn't returned my calls or shown up to an appt time. So now we get to start all over with another company, that I assume will give me the same run around. I do not recommend this company.

I contacted Lowes on April 9th because my washer needed new bearings! Lowes contracted with Universal TV Techs to fix my washer. Universal TV Techs came out on the April 10th one day earlier than expected. They told me I would need new "TUB & Barrel" and would be calling me to set up an appointment to instal the parts. I called Universal TV Techs. on April 15th to find out what my status on when they would be replacing the parts. I was told the parts were in and I would be receiving a call to set up an appointment by the end of the day. I waited until the 19th and had NOT received ANY calls at all from Lowes or Universal TV Techs. And again I was told by Lowe and Universal TV Techs they would be calling me by the end on the day on April 23rd. So today I called Lowes who called Universal TV Techs and an appointment was made for them to come to my house Thursday April 25th only to be called back ten minutes later to be told they would TRY to come on Friday the 26th ... calling back again a third time to tell me they were coming this afternoon and again for the fourth calling to cancel the appointment because Universal TV Techs had NOT ordered the right parts! I DO NOT RECOMMEND THIS SHOP! THEY ARE RUDE AND VERY UNPROFESSIONAL!