Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter has helped us out twice now. Jan 25 to replace a sewer drain line (inside & outside w a 2-way cleanout) and again this week with a cracked master-bath drain pipe and a garbage disposal replacement. In both instances, response time was immediate and repairs made in timely manner if not same-day for the smaller items. Clear and consistent communications. Not the cheapest but not the most expensive. Pricing is fair, and the work guaranteed. When it comes to repairs, it takes out the guesswork and the stress. Their technicians have all been super knowledgeable, courteous, effective and willing to answer questions. Roto-Rooter puts its best self forward through a stellar team and customer service - and that doesn't have a price. Grateful.

From my initial call with Ms. Victoria to the professional and thoughtfullness from Mr. Wayne, the service was outstanding! So much so that I decided not to use my home warranty company or the plumber they sent over. I gladly paid them more for the quality and personal connection from start to finish. I am a customer for life now and will recommend them to everyone I know. I never had a company be more compassionate and relatable to our needs. They made me feel like family. Awesome job!!!

I called for assistance with my Electric Water heater, they came out the same day and took a look at it. Everyone I spoke with was kind and professional, their technician Justin seemed extremely knowledgeable. Unfortunately the issue was electrical and they were unable to assist and I wasn't charged a cent. Overall they made a great impression, if I ever have any other plumbing related issue they will be the first I call.

Had a leaky water heater. Justin was dispatched to my house. He was very knowledgeable and diagnosed the problem fast. He swapped the faulty water heater out. He was a nice guy and did great work. Would definitely use this company again.

Routine faucet job, could have YouTubed it but wanted to save myself the time and have a tech come out. They did, but in so doing fumbled around down there and messed up the disposal. Following Sunday morning they gave me a two hour window for a fix, then every hour sent me a text that I was next in line but they're delayed. Missed my kid's playoff game, ended up sitting around my house all day on the one day off I get. They finally got here in the evening to fix what they broke. Made the mistake just now of calling to seek a refund for wasting my time on Sunday and the manager seemed utterly confused about why I was calling. He explained he'd give me a small percentage refund but that he wasn't willing to give a full refund even though a full refund would only make a small dent in the value of the time I wasted waiting on this to resolve Sunday. Found that pretty insulting. Genuinely unsure how a company makes $200 million a year in profit by devaluing their customers but guess they figured out a way. So cool, I guess?

Excellent job every time. And if there’s an issue, they’re responsive and my actual technician will call back or come back if necessary. I love the transparency in pricing and guarantee of work. I’d rather pay a little more for the value and peace of mind that the job is being done right (not cutting corners to bring the price down) or if a mistake is made (they’re human) they’ll come back and make things right. I’ve used them several times and will continue to be my go-to plumbers. Also I’ve yet to find another plumbing company that will come out and diagnose for free.

I am extremely disappointed with Roto-Rooter. They are overpriced and, based on my experience, do not know what they are doing. I called them because my laundry room flooded. They charged me $200 just to cut a hole in my wall and "attempt" to fix the pipe. The technician claimed the issue was resolved — yet the very next time I used my washing machine, my washroom flooded again. I ended up hiring another plumber afterward, a professional with 30+ years of experience, who diagnosed the real issue immediately and fixed it correctly — for a fraction of what Roto-Rooter quoted me. Paying $200 to have my wall cut open only to still have a flood is unacceptable. If I’m paying professional prices, I expect professional results — not a temporary patch and more damage. I will not be using Roto-Rooter again and cannot recommend them. Save yourself the money, time, and frustration — call a plumber who knows what they’re doing.