Capitan Appliance Repair

I left a message late Thursday concerning my oven elements being on the blink. Alex called me back before 8:30AM Friday morning. He said they could come out on Tuesday morning which I agreed to. I did request that if they had a cancelation I would like to be considered for earlier service. Alex contacted me before noon with a same day cancelation. Salem came at about 3PM and within 20 minutes I had a new heating element in my stove. Salem was great. He told me the cost before installing. Perfect from beginning to end Thank you Alex, Salem and Capital for professional service

We had Captain Appliance come out to look at our washer. It had been making a funny noise for the past week, and we could not figure out what was wrong with this. I contacted Captain Appliance because I saw the good reviews that they had on Google. I booked an appointment online. They responded back to me in less than 30 minutes. They were able to get me in quickly. Even sooner than I had requested my appointment for. They performed exceptional work and accurate diagnosis of the issue. They were able to fix the appliance the same day without having to order parts. Fair pricing as well. Several different warranties for the labor and parts which I liked. They also gave some really good advice on how to take care of our appliance better. I would recommend this company to anyone that needs help with appliance repairs. Thank you again for your help!

The service technician was prompt, professional, and highly informative. He let me watch the repair procedure and shared information about the comparative costs to repair versus replace. I came away feeling more educated and informed. If every service visit was like this we would have a highly educated citizenry and greater trust between consumers and providers. Many thanks! I will definitely use again if I need these services!

Joe/Capitan arrived right as scheduled. He was quick to diagnose the issue with our refrigerator. He came equipped with replacement parts on board as he had a fair idea of what was needed from the intake questionnaire. I was impressed that we did not have to wait further time for replacement parts to be ordered. I will use Capitan again, without question.

Jeremiah was wonderfully polite and helpful; even though they couldn’t fix my issue (not something they do) he told me what I could do myself to save additional service call charges. If they have to come back out within 30 days, I don’t have to pay again (how cool is that?). We were able to fix things but I appreciated the tips he gave me on keeping our appliances in good working order. I took off one star because he barely made it within the service call window. He did call, but it would be helpful if they could narrow that down a little earlier. I’ll definitely keep their number.

Capitan Appliance is fantastic! My fridge wasn’t cooling correctly and they were able to not only fix it but impress me every step of the way! I filled out their online request for service on a Friday night, not expecting to hear from them until Monday, at best. They got back to me at 8:30 on Saturday morning through text message (which I always prefer over a phone call). They offered me an appointment for Monday morning from 9-12 and asked a couple questions about the fridge. I accepted the appointment and was told Tyler would let me know when he was on the way. Sure enough, I received a text from Tyler on Monday morning at 9:30 saying he would arrive in 15-20 minutes. Tyler was great. He got the repair done quickly and he was so kind to my mother (whom I’d recruited to be at my house for the repair). Payment was easy and the fridge is working great! I’m really impressed with this company. From the quick response time, easy scheduling, great communication, accurate timing and friendly service, I will absolutely be using them for all my future appliance repair and highly recommend them to anyone!

Our 12 year old built in ge fridge stopped working. Alex came out diagnosed the issue and did the repair. Needed new compressor and evaporation coil...Essentially the whole refrigeration system. Although costly at $2500, it was a good value since a new one costs $10k