Service Pros

The absolute worst company I have ever worked with. Had to use due to home warranty assigning them. Couldn’t fix the problem for my dishwasher. Refused to write the paper work for the home warranty company. Would not answer calls as purposefully ignoring the phone number and voicemails left. Had a friend call and pretend like they needed something and they called them back. Did absolutely no part of their job and continuously no showed when supposed to come back. Extended the time to get a new dishwasher by weeks. I reported them to the home warranty company as well. The next company showed up and wrote the paper work immediately with no problems. Would absolutely not recommend.

I pay for home warranty, they use.this company, I come home to test my dishwasher and it leaks. Called the office and they don’t pick up. It say they close at 4:30pm. Not one picks up and it was 3:45pm when I called. They don’t communicate if they are running behind, I had to call to find out what’s going on. I had to call to find out what’s going on, bc it’s pass my appt. I get a text saying 8 mins out. I called to complain to my home warranty. I asked for a refund, a different company, and lost wages as I have wait again. Let’s see what happens. Never will I recommend Service Pros.

I do not have a warranty, and I found their prices extremely reasonable. I've used them twice, once for a dryer and once for a washer. The repairs weren't emergent, and they came the second day after the phone call. The technician, Aaron, texted me when he was on route and his estimated time of arrival. Both times, the machines were fixed within 30 mins, and he stayed to test them. The service was paid out of the service call money, which was under $90. I didn't have to wait for parts because he had them on hand and very reasonably priced. My washer was fixed over 2 years ago, and I haven't had any additional problems. My dryer is working smoothly after replacing the roller. I found Aaron to be very competent, prompt, professional, and knowledgeable. I will continue to use this company.

These guys are incredibly difficult to get a hold of. Maybe I’ll change my mind after my service is completed (if ever) but they scheduled to come fix my dryer and then never showed up. Now they won’t pick up. These guys were set up by my home warranty (dwellness) which is a different kind of catastrophic joke in itself. Now we wait to see if anyone answers my call and if they will come to fix the project they said they will… respect peoples time.

Service Pros was assigned to fix my dishwasher and upstairs refrigerator. They took the money for service call. It’s been almost 1 month and they could not fix either appliance. They keep saying they ordered the wrong part or the part is broken and they have to get another one. Try calling their phone number. They never answer. The technician that initially came to my house said that they only answer between 8-9am. Terrible service. My appliance is still not fixed.

This is a warning not to use Service Pros for any repairs you may have. I had a leak behind my refrigerator and my warranty company contracted Service Pros to repair it. when they came out, it was obvious they did not know what they were doing. They miss diagnosed the problem causing the leak three different times. It took over two weeks to get a part that they said would be in in a couple of days. When they came out a second time to try and stop the leak again they broke the shut off valve, which provided the water to the refrigerator. When I told the manager about it, they would not accept responsibility. I couldn't get them to return any of my call and my warranty company wasn't able to get them to respond. I ended up the warranty company contracted a different vendor to complete the mess that service pros left undone. I was unable to leave a zero for the stars, but they are not deserving of any stars. Again, I caution everyone that use Service Pros, you're taking a big risk

If you want a company that does not take phone calls and orders parts that take 3 weeks to deliver, this is your team! My insurance company hired Service Pros and I was hopeful at first. The technician was knowledgeable, left me a business card and told me I'd have part come in a couple days and then have a repaired dishwasher. I've tried calling and emailing them several times and they do not communicate. They FAIL at communications. I contacted my warranty company to find the part taking 16 days to deliver, and surprise, the part is available NEXT DAY on Amazon. I'm going to reach back out to my warranty and ask if I can hire my own plumber to fix this and have my service call cover his labor. I'm more upset about their failure in communication. They work in the SERVICE industry. Communication is key. Try harder. I'd like to give two stars because the service guy was professional but being ignored and lied to just gives one star vibes.