OC Appliance Repair

Horrible customer service and extremely unreliable. They were scheduled to come out to service an appliance between 9 AM and 12 PM and never showed up. Earlier in the day, they texted to confirm they were coming and even asked me to provide a proof of purchase receipt to verify the warranty, which I did. Four hours later, I still hadn’t heard from them, so I called. "Oscar" (who I believe may be the owner) confirmed they had me on the list and assured me they would come out. By 4 PM, they still hadn’t shown up. I called multiple times and even texted, but never received a response. I finally contacted my appliance manufacturer, who originally scheduled the service, and they informed me that OC Appliance had rejected the order because it was outside their service area and did not cover mileage. Instead of simply calling or replying to my texts to let me know they would not be coming, they left me waiting the entire day with zero communication. Completely unprofessional and disrespectful to customers. Do Not recommend and also I hope his business goes as well as they treat customers. I should’ve known by reading their poor reviews because it’s seems to be a pattern they have on how they treat customers.

Outstanding work. The technician diagnosed and fixed my issue with my washer in the same day. Leave it to Mercedes to have crap water quality that caused the issue. I high recommend them for your appliance repair needs.

If I could give zero stars, I would. OC Appliance Repair company was called because our dishwasher was making a louder noise than usual when it washed the dishes, but otherwise worked fine. The repairmen were late, they were rude throughout the entire job. They claimed they changed the motor on the dishwasher for a brand new one and stated they fixed the dishwasher. I asked if they tested the dishwasher to ensure it was quieter than before. They responded that they would not wait, that I had to test the dishwasher myself. I pleaded with the two men that it would only take 2 minutes tops to determine if the loud noise was gone, as the noise started immediately whenever the dishwasher began. They reluctantly stayed for the two minutes then left, as the dishwasher appeared to be quieter. That night, we attempted to wash dishes in the dishwasher and it no longer cleaned the dishes. They left the dishwasher in worse condition than they found it. We got a different repair company to come out to fix the dishwasher. They were given the history of repairs and informed that OC Appliance Repair informed us they put a whole new motor in it. We told them OC Appliance Repair must’ve done something wrong because now the dishwasher didn’t clean at all and that was never an issue before. When the new company assessed the dishwasher, they found that there was no new motor, but an old rusted motor with a broken wire. OC Appliance Repair company did NOT replace the motor with a brand new one. The new company actually did put in a new motor and now it works like new. OC Appliance Repair company is a FRAUD and they should not be allowed to be in business!!! Do NOT use this company for anything!!

I had a Whirlpool warranty appointment for Friday 13, 2025 between 1pm and 5pm. I blocked my schedule for this appointment. I got a text from Oscar confirming my appointment for Monday. I replied that my appointment was TODAY. Then I received another text from Oscar informing me that he had rescheduled me for Monday. Very unprofessional to assume he could reschedule at his convenience without consulting whether it was convenient for me. Would not suggest.

I had a very similar experience to what many here have already shared. These guys were sent out to repair my LG refrigerator which was under warranty. They come out and they barely look at the unit and they tell me they need to order parts. When they were due to come out to install/replace the parts they rescheduled and then they never showed up. Time goes by and I call LG to see what is going on and they inform me that the repair was already marked as having been completed in their system. So it sounds like they got paid and my refrigerator did not get fixed.

Mr. Oscar Cueva , OC Appliance Repair Co showed up promptly and was very knowledgeable with my KitchenAide Refrigerator! We set the panel board when freezer was not freezing. Thank you! Very Professional!

I had a really bad experience with Oc appliance Repair. They were scheduled through my warranty to repair my washer and never showed up at all. attempted to contact several times a couple days later and was told I would get a call back and that did not happen either.