Sears Appliance Repair

I was very satisfied with my experience with Sears Service Tech Ronald. He was very promptly with the arrival time, professional, knowledgeable of his job and very polite. Ronald completed the task and he had my washing machine up and running in thirty minutes. Thank you for your service.

Technician came out only to say the AC unit was not installed properly. It is advertised by Choice Home Warranty that we will repair or fix it. I am just receiving an explanation of the policy after the service call was completed, and I have paid monthly for a while. I would not recommend Choice Home Warranty/Sears Technicians. They all work together, of course they want your money monthly and service fee. We believe we are doing the right thing by getting coverage at our homes only to be declined based off one person opinion. If you don't not have the original items in your home from the build date it is not covered basically. Beware of the false advertisement. In addition to that you can never speak to anyone most communication is automated, what happened to talking to a live agent??? I waited a few weeks in the most recent heat wave only to be declined a service. I was pretty much told I could not get reimbursed, I paid the service fee for nothing and good bye. The time window for arrival is ridiculous, to have me wait all day 7am to 6pm, doesn't make sense.

Daniel did a excellent job. However, he didn't know what the nature of the repair was because Sears didn't make him aware of it prior to arrival. I think Sears should make sure the technician is aware of requested repair before arrival. Otherwise, everything went well.

Service was easily scheduled and was kept informed of arrival time. Richard arrived as he said he would and repair was made quickly. He was very pleasant and easy to explain my repair. Had a bad experience with a previous visit by another individual with Sears and was not happy at all with his attitude. Richard has put faith back in Sears repair service maintenance and technician.

They didn't fix nothing... They just checked it said it would cheaper to fix outside of Sears and charged 150 for that. They also make it very hard to get in touch with someone about a refund. It won't let me rate the person on their website it keeps taking me to a yelp website. This is 100% all around fraud. And please don't let this reply make you think that they solved my issue. It's just the same number that I've been calling trying to get a resolution from. The website has nothing on it for a possible refund. The phone number route to the website. And the website keeps routing you back to the phone number. At this point I realize I'm just out my money. And I would never use the scam service again. If you're wondering if you should use it, I'm telling you now if you do not have a warranty they will scam you out your money.

My service technician Williams was professional and knowledgeable. on the hand Sears Repair Services is a different story. They have gone AI as far customer service. It couldn't answer my question. And it would not direct the call for me to speak to a live agent.

Sears came back and repaired the AC. The system is cooling at this time. The Tech was very patient. It was a long journey, and I'm so glad to finally put this behind me. Prior: I had an appointment with Sears today to repair AC after the diagnostic tech stated that the covered part would have to be ordered. I was provided the labor cost. A new appointment, 3 weeks out, was set for today 7/9/25. Well, I waited all day and no Tech showed. Around 4:45pm, he called and told me Sears should have contacted me concerning trouble with the warranty on the part. No one said anything about this until now. Then he went on about I should have requested a 5 year extension. But the 10-year warranty has not expired, I explained. I asked him to provide his manager's number for clarification. He said this would cause him his job. I did not want this to happen. He seemed to be such a nice person. However, my AC is not repaired and the person the Tech said would call ( Mr. Williams) has not called. I haven't seen anybody from Sears today. But, I received a bill for our incomplete telephone conversation. I expected much more and am extremely dissatisfied.